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41416 salesforce.com Germany GmbH

Solution Engineer Service Cloud(m/w/x)

München
Full-timeWith Home OfficeSenior
AI/ML
Data Science

Designing and demonstrating customer service solutions, leading client workshops, building product demos for a global CRM provider. Proven track record in solution engineering or consultancy required, with strong understanding of customer business needs. Work with leading AI CRM solutions at a global scale.

Requirements

  • Understanding business requirements of customers
  • Track record of solution engineering, consultancy, delivery or training success (5+ years)
  • Confirmed time management skills
  • Inquisitiveness and passion for technology
  • Ability to search information and solve puzzles
  • Excellent communication skills for technical concepts
  • Fluency in German and English
  • Salesforce product knowledge and certifications (advantageous)
  • Good understanding of AI, data, automation, Generative AI Strategy and LLM-based Autonomous Agents
  • Willingness and flexibility to travel

Tasks

  • Lead discovery workshops with clients
  • Identify customer needs and pain points
  • Propose effective Service Cloud solutions
  • Deliver product, technical, and security responses on RFPs/RFIs
  • Build and present demos of Salesforce Service Cloud products
  • Show business value to key decision-makers
  • Stay updated on technology trends and Salesforce products
  • Lead the solution aspect of the sales cycle
  • Participate in internal training programs and mentorship initiatives
  • Collaborate with colleagues to support the sales team
  • Translate business objectives into compelling recommendations
  • Present product offerings and address objections
  • Inspire confidence in the technology infrastructure
  • Engage with the sales organization to develop innovative visions
  • Overcome technical objections in complex sales campaigns
  • Drive enablement across the team

Work Experience

  • 5 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Tools & Technologies

  • Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 416 salesforce.com Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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