Description

As a Solution Engineer for Service Cloud, you will engage with clients to uncover their needs and present tailored solutions. Your role involves leading workshops, delivering impactful demos, and collaborating with the sales team to drive success in sophisticated sales campaigns.

Requirements

• •Understanding business requirements of customers
• •Track record of solution engineering, consultancy, delivery or training success (5+ years)
• •Confirmed time management skills
• •Inquisitiveness and passion for technology
• •Ability to search information and solve puzzles
• •Excellent communication skills for technical concepts
• •Fluency in German and English
• •Salesforce product knowledge and certifications (advantageous)
• •Good understanding of AI, data, automation, Generative AI Strategy and LLM-based Autonomous Agents
• •Willingness and flexibility to travel

Tasks

• •Lead discovery workshops with clients
• •Identify customer needs and pain points
• •Propose effective Service Cloud solutions
• •Deliver product, technical, and security responses on RFPs/RFIs
• •Build and present demos of Salesforce Service Cloud products
• •Show business value to key decision-makers
• •Stay updated on technology trends and Salesforce products
• •Lead the solution aspect of the sales cycle
• •Participate in internal training programs and mentorship initiatives
• •Collaborate with colleagues to support the sales team
• •Translate business objectives into compelling recommendations
• •Present product offerings and address objections
• •Inspire confidence in the technology infrastructure
• •Engage with the sales organization to develop innovative visions
• •Overcome technical objections in complex sales campaigns
• •Drive enablement across the team

Tools & Technologies