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SAP
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Solution Advisor Expert - Customer Experience(m/w/x)

Berlin, Hamburg, Ratingen, Eschborn, Walldorf, Gerlingen, Garching bei München
Full-timeOn-siteExperienced

Description

In this role, you will be the expert on SAP's Customer Experience solutions, guiding customers through the sales cycle and ensuring they realize value. Your day-to-day responsibilities will involve delivering impactful demos, collaborating with teams, and refining strategies to enhance customer engagement.

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Requirements

  • •Experience in large software/IT organizations with emphasis on CX
  • •Several years of experience in Solution Advisory within the CX portfolio preferred
  • •Solid understanding of cloud (SaaS), integrations, and data privacy in customer engagement scenarios
  • •Working knowledge of Cloud, Hosted Services, and Software as a Service/Platform as a Service models in the Business-to-Business Environment
  • •Recognized CX subject-matter expertise with a track record of value-based presales/customer engagements
  • •Ability to craft compelling, persona-based stories and quickly translate goals into pragmatic roadmaps
  • •Passionate, energetic customer presence with excellent presentation and facilitation skills

Work Experience

approx. 1 - 4 years

Tasks

  • •Provide expertise on SAP CX solutions
  • •Support the full sales cycle from discovery to post-sale adoption
  • •Deliver tailored demos for various executive roles
  • •Collaborate with Account Teams to identify and qualify opportunities
  • •Evaluate opportunities based on CX-specific criteria
  • •Act as a thought leader in customer experience
  • •Refine account strategy and shape competitive differentiation
  • •Conduct dry runs and localize scenarios for engagements
  • •Define architecture and integration assumptions
  • •Engage post-sale to track and expand use cases
  • •Leverage digital assets tailored to CX personas

Tools & Technologies

CloudSaaSSoftware as a ServicePlatform as a Service

Languages

German – Business Fluent

English – Business Fluent

Benefits

Learning & Development

  • •Constant learning
  • •Skill growth

Other Benefits

  • •Great benefits

Flexible Working

  • •Flexible working models
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