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BIBio-Techne

Service Sales Specialist(m/w/x)

Düsseldorf
Full-timeOn-siteExperienced

Driving instrument service revenue for Bio-Techne install base in Life Sciences and Clinical Diagnostics across EMEA. Fluency in German and English, plus Life Science market understanding, required. Employee stock purchase plan available.

Requirements

  • Understanding of the Life Science Market
  • Fluency in German and English; proficiency in French advantageous
  • Experience in customer care/sales environment with commercial focus
  • Initiative and target-driven work experience
  • Ability to track ROI and KPIs
  • Excellent IT skills including databases, Office Outlook, Excel, and Word
  • Excellent attention to detail, time management, and organizational skills
  • Ability to communicate with remote and diverse teams and customers
  • Excellent ‘can do’ attitude
  • Ability to perform a wide variety of tasks and multi-task efficiently
  • Ability to remain calm under pressure and meet deadlines
  • Professional demeanour
  • Ability to handle complaints and difficult situations
  • Comfortable working in a fast-paced environment
  • Ability to build strong cross-functional relationships
  • Flexible attitude to cover work as required

Tasks

  • Develop and nurture existing business
  • Drive new instrument service revenue for the Bio-Techne install base in EMEA
  • Grow service revenue for the Bio-Techne instrument install base in EMEA
  • Maintain open communication with internal and external sales teams
  • Generate leads and collaborate with marketing for maximum customer support
  • Unlock new business opportunities through existing customers and web chats
  • Communicate contract status and service orders to the field team
  • Update the SFDC database and log all information accurately
  • Identify and manage expiring contract data
  • Support new and existing business opportunities through various channels
  • Collaborate with marketing, technical, and account managers on projects
  • Identify business growth opportunities with the account management team
  • Generate service repair quotes and coordinate with customers until PO is received
  • Ensure the CRM is always up to date

Work Experience

  • approx. 1 - 4 years

Education

  • High school diploma

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent
  • FrenchBasic

Benefits

Competitive Pay

  • Competitive wages
  • Employee stock purchase plan

Retirement Plans

  • Retirement programs

Career Advancement

  • Career development
  • Promotional opportunities

Mentorship & Coaching

  • Mentorship

Learning & Development

  • Training and development
  • Internship programs

Informal Culture

  • International and diverse working environment
  • Culture of caring and belonging

Other Benefits

  • Employee resource groups

Social Impact

  • Volunteer and charity events

Startup Environment

  • Empowerment and innovation
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bio-Techne and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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