BioNTech SE
Associate Director IT Infrastructure Services(m/w/x)
Full-timeOn-siteSenior
Mainz
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Managing customer-facing IT support teams for industry-leading clients. ITIL framework knowledge and service delivery management experience required. Paid special leave and Edenred Card.
Requirements
- Proven IT service delivery/management experience
- Strong ITIL framework knowledge
- Service delivery management experience
- Good IT systems understanding
- Strong problem-solving and troubleshooting skills
- Good communication and interpersonal skills
- Team management and motivation ability
- Service management tools experience (e.g., ServiceNow, BMC)
- Understanding and motivation for pharmaceutical environment
- Urgency in handling critical issues
- Ability to prioritize and manage demands
- Proven global IT service delivery/management experience
- Effective stakeholder communication and business requirement understanding
Tasks
- Lead customer-facing IT support teams
- Ensure high-quality service performance
- Oversee daily IT service delivery operations
- Adhere to service level agreements (SLAs)
- Meet operational KPIs
- Develop strategies to improve service efficiency
- Implement strategies to improve service quality
- Implement strategies to improve customer satisfaction
- Act as primary contact for service delivery issues
- Resolve incidents and escalations
- Collaborate with teams for seamless service integration
- Ensure efficient service delivery
- Lead regular service reviews with customers
- Monitor service performance
- Gather customer feedback
- Address service improvement opportunities
- Manage service delivery resources effectively
- Schedule service delivery team
- Distribute workload across the team
- Drive continuous service improvements
- Identify service trends
- Understand business needs
- Identify opportunities for additional projects
- Develop and improve services
- Maintain accurate documentation of processes
- Document service delivery incidents
- Document problem resolutions
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- ServiceNow
- BMC
Benefits
More Vacation Days
- Paid special leave
Corporate Discounts
- Edenred Card
- Gift vouchers
Other Benefits
- Employee referral program
Career Advancement
- Professional development and career advancement
Informal Culture
- Friendly and international work environment
Team Events
- Company-sponsored events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of D-ploy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Managing customer-facing IT support teams for industry-leading clients. ITIL framework knowledge and service delivery management experience required. Paid special leave and Edenred Card.
Requirements
- Proven IT service delivery/management experience
- Strong ITIL framework knowledge
- Service delivery management experience
- Good IT systems understanding
- Strong problem-solving and troubleshooting skills
- Good communication and interpersonal skills
- Team management and motivation ability
- Service management tools experience (e.g., ServiceNow, BMC)
- Understanding and motivation for pharmaceutical environment
- Urgency in handling critical issues
- Ability to prioritize and manage demands
- Proven global IT service delivery/management experience
- Effective stakeholder communication and business requirement understanding
Tasks
- Lead customer-facing IT support teams
- Ensure high-quality service performance
- Oversee daily IT service delivery operations
- Adhere to service level agreements (SLAs)
- Meet operational KPIs
- Develop strategies to improve service efficiency
- Implement strategies to improve service quality
- Implement strategies to improve customer satisfaction
- Act as primary contact for service delivery issues
- Resolve incidents and escalations
- Collaborate with teams for seamless service integration
- Ensure efficient service delivery
- Lead regular service reviews with customers
- Monitor service performance
- Gather customer feedback
- Address service improvement opportunities
- Manage service delivery resources effectively
- Schedule service delivery team
- Distribute workload across the team
- Drive continuous service improvements
- Identify service trends
- Understand business needs
- Identify opportunities for additional projects
- Develop and improve services
- Maintain accurate documentation of processes
- Document service delivery incidents
- Document problem resolutions
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Fluent
- German – Fluent
Tools & Technologies
- ServiceNow
- BMC
Benefits
More Vacation Days
- Paid special leave
Corporate Discounts
- Edenred Card
- Gift vouchers
Other Benefits
- Employee referral program
Career Advancement
- Professional development and career advancement
Informal Culture
- Friendly and international work environment
Team Events
- Company-sponsored events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of D-ploy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
D-ploy
Industry
IT
Description
D-ploy ist ein IT- und Engineering Solutions Unternehmen, das innovative IT-Services und -Lösungen für führende Industrieunternehmen liefert.
Not a perfect match?
- BioNTech SE
Associate Director IT Infrastructure Services(m/w/x)
Full-timeOn-siteSeniorMainz - Dexcom Deutschland GmbH
Team Manager Customer Service(m/w/x)
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Senior IT Onsite Support(m/w/x)
Full-timeOn-siteSeniorMainz - BioNTech SE
Manager Digital Marketing and Multichannel(m/w/x)
Full-timeOn-siteSeniorMainz - Boehringer Ingelheim
.Manager Internal Consulting(m/w/x)
Full-timeOn-siteSeniorIngelheim am Rhein