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Manager IT Infrastructure Service Delivery - Connectivity(m/w/x)
Overseeing WAN, LAN, WLAN, VPN, and firewall services for a biotechnology company developing cancer and infectious disease treatments. IT Service Management and ITIL process knowledge required. Flexible hours, vacation account, and digital learning.
Requirements
- IT Service Management and Service Delivery experience in network/connectivity operations
- Solid knowledge of ITIL processes (Incident, Change, Service Level Management)
- Strong understanding of enterprise network technologies (SD-WAN, LANs, VPNs, firewalls, cloud integrations)
- Exceptional communication skills, customer-centric mindset, effective stakeholder management
- Vendor management experience (contract negotiation, cost optimization)
- Leadership qualities, fostering accountability and continuous improvement
Tasks
- Ensure seamless delivery of network and connectivity services
- Maintain high availability and performance of enterprise systems
- Oversee WAN, LAN, WLAN, VPN, and firewall services
- Manage external service providers for SLA compliance and optimal performance
- Drive standardization and process maturity using ITIL
- Define service strategies and roadmaps aligned with IT and business goals
- Ensure stable operation of enterprise networks
- Drive incident management processes
- Collaborate with teams to establish connectivity standards for hybrid cloud environments
- Implement process automation and tooling enhancements
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SD-WAN
- LANs
- VPNs
- firewalls
- cloud integrations
- ITIL
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- Vacation account
Learning & Development
- Digital Learning
- LinkedIn Learning
Career Advancement
- Performance and talent development
- Leadership development
Other Benefits
- Apprenticeships
- Support for your full potential
Startup Environment
- Voice at the table
Informal Culture
- Culture on an equal footing
Purpose-Driven Work
- Opportunities to shape and impact
Company Bike
- Company bike
Public Transport Subsidies
- Job ticket
- Deutschlandticket
Retirement Plans
- Employer-funded pension
Childcare
- Childcare
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Manager IT Infrastructure Service Delivery - Connectivity(m/w/x)
Overseeing WAN, LAN, WLAN, VPN, and firewall services for a biotechnology company developing cancer and infectious disease treatments. IT Service Management and ITIL process knowledge required. Flexible hours, vacation account, and digital learning.
Requirements
- IT Service Management and Service Delivery experience in network/connectivity operations
- Solid knowledge of ITIL processes (Incident, Change, Service Level Management)
- Strong understanding of enterprise network technologies (SD-WAN, LANs, VPNs, firewalls, cloud integrations)
- Exceptional communication skills, customer-centric mindset, effective stakeholder management
- Vendor management experience (contract negotiation, cost optimization)
- Leadership qualities, fostering accountability and continuous improvement
Tasks
- Ensure seamless delivery of network and connectivity services
- Maintain high availability and performance of enterprise systems
- Oversee WAN, LAN, WLAN, VPN, and firewall services
- Manage external service providers for SLA compliance and optimal performance
- Drive standardization and process maturity using ITIL
- Define service strategies and roadmaps aligned with IT and business goals
- Ensure stable operation of enterprise networks
- Drive incident management processes
- Collaborate with teams to establish connectivity standards for hybrid cloud environments
- Implement process automation and tooling enhancements
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
Tools & Technologies
- SD-WAN
- LANs
- VPNs
- firewalls
- cloud integrations
- ITIL
Benefits
Flexible Working
- Flexible hours
More Vacation Days
- Vacation account
Learning & Development
- Digital Learning
- LinkedIn Learning
Career Advancement
- Performance and talent development
- Leadership development
Other Benefits
- Apprenticeships
- Support for your full potential
Startup Environment
- Voice at the table
Informal Culture
- Culture on an equal footing
Purpose-Driven Work
- Opportunities to shape and impact
Company Bike
- Company bike
Public Transport Subsidies
- Job ticket
- Deutschlandticket
Retirement Plans
- Employer-funded pension
Childcare
- Childcare
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
BioNTech SE
Industry
Pharmaceuticals
Description
Das Unternehmen entwickelt bahnbrechende Medikamente zur Verbesserung der globalen Gesundheit und zur Bekämpfung von Krankheiten.
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