Deloitte
Manager IT-Sourcing & Service Management(m/w/x)
Full-timeWith HomeofficeManagement
Berlin, Düsseldorf, Frankfurt am Main, Hamburg, München
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MEMETRO/MAKRO
Senior Vendor Manager for Strategic IT Services(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Shaping end-to-end vendor governance for e-commerce and delivery software at international wholesaler. 5+ years IT procurement and service management experience required. Individual development programs, company-wide training.
Requirements
- 5+ years Vendor Management, IT Procurement, IT Service Management experience
- Proven track record managing large, international, complex IT service providers
- Extensive knowledge of IT service delivery models
- ITIL and SIAM certifications
- Practical experience in ServiceNow
- Strong experience with governance structures, SLAs, KPIs
- Ability to challenge vendors constructively and drive outcomes
- Presence and confidence in executive interactions
- Structured, analytical, fact-based decision-maker
- Comfortable navigating ambiguity, conflicts, high-stakes situations
- Clear communicator, translates complexity into actions
Tasks
- Own and shape the end-to-end vendor governance model
- Act as the single point of accountability for critical IT service partners
- Own the Supplier Relationship Management (SRM) for strategic IT services partners
- Act as counterpart to senior vendor leadership
- Drive long-term collaboration with vendors
- Drive continuous improvement with vendors
- Define partner strategies
- Steer partner strategies
- Design the vendor governance framework
- Run the vendor governance framework
- Continuously improve the vendor governance framework
- Conduct operational reviews
- Conduct tactical reviews
- Conduct strategic reviews
- Ensure data-driven performance management
- Lead escalation management
- Lead conflict resolution
- Develop structured back-to-green plans
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- ServiceNow
- ITIL
- SIAM
Benefits
Learning & Development
- Individual development programs
- Company-wide training programs
Career Advancement
- Leadership development
Other Benefits
- Appreciation programs
- Individual support solutions
Mental Health Support
- People-caring support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO/MAKRO and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MEMETRO/MAKRO
Senior Vendor Manager for Strategic IT Services(m/w/x)
Düsseldorf
Full-timeWith Home OfficeSenior
Nejo AI Summary
Shaping end-to-end vendor governance for e-commerce and delivery software at international wholesaler. 5+ years IT procurement and service management experience required. Individual development programs, company-wide training.
Requirements
- 5+ years Vendor Management, IT Procurement, IT Service Management experience
- Proven track record managing large, international, complex IT service providers
- Extensive knowledge of IT service delivery models
- ITIL and SIAM certifications
- Practical experience in ServiceNow
- Strong experience with governance structures, SLAs, KPIs
- Ability to challenge vendors constructively and drive outcomes
- Presence and confidence in executive interactions
- Structured, analytical, fact-based decision-maker
- Comfortable navigating ambiguity, conflicts, high-stakes situations
- Clear communicator, translates complexity into actions
Tasks
- Own and shape the end-to-end vendor governance model
- Act as the single point of accountability for critical IT service partners
- Own the Supplier Relationship Management (SRM) for strategic IT services partners
- Act as counterpart to senior vendor leadership
- Drive long-term collaboration with vendors
- Drive continuous improvement with vendors
- Define partner strategies
- Steer partner strategies
- Design the vendor governance framework
- Run the vendor governance framework
- Continuously improve the vendor governance framework
- Conduct operational reviews
- Conduct tactical reviews
- Conduct strategic reviews
- Ensure data-driven performance management
- Lead escalation management
- Lead conflict resolution
- Develop structured back-to-green plans
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Business Fluent
Tools & Technologies
- ServiceNow
- ITIL
- SIAM
Benefits
Learning & Development
- Individual development programs
- Company-wide training programs
Career Advancement
- Leadership development
Other Benefits
- Appreciation programs
- Individual support solutions
Mental Health Support
- People-caring support
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of METRO/MAKRO and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
METRO/MAKRO
Industry
IT
Description
Das Unternehmen unterstützt Kunden aus der Gastronomie mit Leidenschaft und Kompetenz und setzt auf engagierte Mitarbeitende.
Not a perfect match?
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