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GetYourGuide
15d ago

Senior Team Lead, Business Operations & Strategy(m/w/x)

Berlin
Full-timeWith Home OfficeSenior
AI/ML

Description

In this role, you will lead a dynamic team focused on enhancing sales operations, driving AI initiatives, and developing training programs. Your day-to-day responsibilities will involve collaborating with various teams to ensure effective strategy execution and high-quality outcomes.

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Requirements

  • 6+ years in Sales Operations, Revenue Operations, or Commercial Operations in a high-growth B2B or marketplace environment
  • 3+ years of direct people leadership experience
  • Proven track record owning or co-owning a sales tech stack (e.g. Salesforce, HubSpot, engagement tools, BI)
  • Experience designing and rolling out sales processes and training/enablement programs
  • Exposure to AI or data products in Sales (e.g. scoring, recommendations, conversational intelligence, GenAI tools)
  • Strong analytical and problem-solving skills; comfortable with data and business cases
  • Ability to write clear requirements and collaborate effectively with technical teams
  • Excellent stakeholder management and communication skills
  • Balance of strategic thinking and hands-on execution; high ownership and bias to action
  • Experience in a marketplace, travel, or other two-sided business
  • Experience building internal tools with Product or Engineering
  • Familiarity with enablement platforms or LMS
  • Practical experience deploying or operationalizing GenAI in sales workflows

Work Experience

6 years

Tasks

  • Coach and develop a team of Sales Operations specialists
  • Define priorities and set clear goals
  • Ensure reliable, high-quality delivery
  • Lead strategy and roadmap for CRM and sales tools
  • Drive implementations and improvements for data quality
  • Identify and prioritize AI use cases in the sales funnel
  • Partner with Data and Product teams to test and scale AI solutions
  • Design onboarding and ongoing training programs for Sales
  • Create and maintain playbooks, guidelines, and tool documentation
  • Define and track key metrics for tools and processes
  • Align with Sales and cross-functional leaders on priorities
  • Communicate progress to stakeholders

Tools & Technologies

SalesforceHubSpotGenAI

Languages

EnglishBusiness Fluent

Benefits

Flexible Working

  • Hybrid working approach

Additional Allowances

  • Annual personal growth budget

Mentorship & Coaching

  • Mentorship programs

Workation & Sabbatical

  • Work from anywhere for 30 days

Team Events

  • Quarterly team events
  • Yearly company-wide events

Public Transport Subsidies

  • Monthly transportation budget

Healthcare & Fitness

  • Monthly fitness budget
  • Health and wellness benefits

Corporate Discounts

  • Discounts on activities

Learning & Development

  • Language reimbursement program
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