Mastercard
Manager, Customer Success(m/w/x)
Full-timeOn-siteExperienced
Frankfurt am Main
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MAMastercard Europe SA / Representative Office Germany
Senior Specialist, Customer Success(m/w/x)
Frankfurt am Main
Full-timeOn-siteSenior
Nejo AI Summary
Maximizing payment product value for key clients at global payment network, analyzing cyber threats. Experience with data analytics tools for cyber threats, fraud, risk, vulnerability needed. Strategic role with high-impact projects across diverse cross-functional teams.
Requirements
- Experience managing clients or internal stakeholders
- Logical, structured thinking and numerical analysis affinity
- Experience leveraging insights for strategic decisions, innovation, and competitive advantage
- Knowledge of payments technology or cybersecurity (threat intelligence or risk management) (a plus)
- Experience using tools for data analytics and business intelligence on cyber threats, fraud, risk, vulnerability
- Ability to translate complex technical capabilities into customer-centric solutions
- Experience analyzing customer metrics and leveraging data for customer success
- Experience identifying next opportunities for customer partnerships
- Creative thinking and innovative solution development for customer challenges
- Enthusiasm, seamless teamwork, and focus on inclusive culture and development
- Experience with large/emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
Tasks
- Support developing and delivering strategic regional priorities
- Ensure priority customers effectively use Services products
- Collaborate with cross-functional teams to maximize Mastercard product value
- Engage stakeholders to study solution viability
- Understand cyber threats in financial and payment sectors
- Identify customer optimization opportunities to drive value
- Articulate KPIs for cost, performance, and optimization
- Communicate KPI insights
- Leverage Mastercard Services offerings for customer goals
- Realize Mastercard product value propositions
- Identify additional Mastercard products for customer value
- Evaluate business models, partnerships, and agreements
- Ensure financially viable product business cases
- Ensure data supports product business cases
- Develop scalable training materials for customer priorities
- Develop scalable thought leadership for customer success
- Develop scalable customer-facing playbooks
- Translate complex technical capabilities into clear, customer-centric solutions
- Gather and report customer feedback on product gaps
- Gather and report customer feedback on pain points
- Refine value propositions using stakeholder insights
- Improve products using stakeholder insights
- Abide by Mastercard security policies and practices
- Ensure information confidentiality and integrity
- Report suspected information security violations or breaches
- Complete mandatory security trainings
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Payments technology
- Cybersecurity
- Threat intelligence
- Risk management
- Data analytics
- Business intelligence
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mastercard Europe SA / Representative Office Germany and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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MAMastercard Europe SA / Representative Office Germany
Senior Specialist, Customer Success(m/w/x)
Frankfurt am Main
Full-timeOn-siteSenior
Nejo AI Summary
Maximizing payment product value for key clients at global payment network, analyzing cyber threats. Experience with data analytics tools for cyber threats, fraud, risk, vulnerability needed. Strategic role with high-impact projects across diverse cross-functional teams.
Requirements
- Experience managing clients or internal stakeholders
- Logical, structured thinking and numerical analysis affinity
- Experience leveraging insights for strategic decisions, innovation, and competitive advantage
- Knowledge of payments technology or cybersecurity (threat intelligence or risk management) (a plus)
- Experience using tools for data analytics and business intelligence on cyber threats, fraud, risk, vulnerability
- Ability to translate complex technical capabilities into customer-centric solutions
- Experience analyzing customer metrics and leveraging data for customer success
- Experience identifying next opportunities for customer partnerships
- Creative thinking and innovative solution development for customer challenges
- Enthusiasm, seamless teamwork, and focus on inclusive culture and development
- Experience with large/emerging Technology, Financial Services, Acquirers/Processors, Service Providers, and/or digital platform partners
Tasks
- Support developing and delivering strategic regional priorities
- Ensure priority customers effectively use Services products
- Collaborate with cross-functional teams to maximize Mastercard product value
- Engage stakeholders to study solution viability
- Understand cyber threats in financial and payment sectors
- Identify customer optimization opportunities to drive value
- Articulate KPIs for cost, performance, and optimization
- Communicate KPI insights
- Leverage Mastercard Services offerings for customer goals
- Realize Mastercard product value propositions
- Identify additional Mastercard products for customer value
- Evaluate business models, partnerships, and agreements
- Ensure financially viable product business cases
- Ensure data supports product business cases
- Develop scalable training materials for customer priorities
- Develop scalable thought leadership for customer success
- Develop scalable customer-facing playbooks
- Translate complex technical capabilities into clear, customer-centric solutions
- Gather and report customer feedback on product gaps
- Gather and report customer feedback on pain points
- Refine value propositions using stakeholder insights
- Improve products using stakeholder insights
- Abide by Mastercard security policies and practices
- Ensure information confidentiality and integrity
- Report suspected information security violations or breaches
- Complete mandatory security trainings
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Payments technology
- Cybersecurity
- Threat intelligence
- Risk management
- Data analytics
- Business intelligence
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Mastercard Europe SA / Representative Office Germany and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Mastercard Europe SA / Representative Office Germany
Industry
FinancialServices
Description
The company powers economies and empowers people in 200+ countries, supporting digital payments and fostering a sustainable economy.
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