comstruct
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSenior
München
New Job?Nejo!
The AI Job Search Engine
Owning client retention for Enterprise/Mid-Market DACH accounts on a visual collaboration platform. 3+ years in commercial SaaS with German/English fluency required. Equity package, WFH equipment allowance.
Requirements
- 3+ years experience in renewals, account management, or commercial SaaS role
- Success mitigating churn in complex enterprise environments
- Strong negotiation skills and intellectual honesty
- Professional fluency in German and English
- Experience managing large books of business
- Can-do attitude and resilience
Tasks
- Own the end-to-end renewal journey for DACH region clients
- Manage Enterprise and Mid-Market client accounts
- Act as a versatile partner to ensure optimal customer outcomes
- Collaborate with Account Executives and Customer Success teams
- Identify and pursue potential expansion opportunities
- Maintain accurate 120-day forecasts
- Ensure high data hygiene within the CRM
- Simplify renewal processes for high-velocity execution
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
Benefits
Competitive Pay
- Competitive equity package
Retirement Plans
- Corporate pension plan
Snacks & Drinks
- Office lunch, snacks and drinks
Mental Health Support
- Wellbeing benefit
Additional Allowances
- WFH equipment allowance
- Commute travel allowance
Learning & Development
- Annual learning and development allowance
Informal Culture
- Globally diverse team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Miro and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Owning client retention for Enterprise/Mid-Market DACH accounts on a visual collaboration platform. 3+ years in commercial SaaS with German/English fluency required. Equity package, WFH equipment allowance.
Requirements
- 3+ years experience in renewals, account management, or commercial SaaS role
- Success mitigating churn in complex enterprise environments
- Strong negotiation skills and intellectual honesty
- Professional fluency in German and English
- Experience managing large books of business
- Can-do attitude and resilience
Tasks
- Own the end-to-end renewal journey for DACH region clients
- Manage Enterprise and Mid-Market client accounts
- Act as a versatile partner to ensure optimal customer outcomes
- Collaborate with Account Executives and Customer Success teams
- Identify and pursue potential expansion opportunities
- Maintain accurate 120-day forecasts
- Ensure high data hygiene within the CRM
- Simplify renewal processes for high-velocity execution
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- SaaS
Benefits
Competitive Pay
- Competitive equity package
Retirement Plans
- Corporate pension plan
Snacks & Drinks
- Office lunch, snacks and drinks
Mental Health Support
- Wellbeing benefit
Additional Allowances
- WFH equipment allowance
- Commute travel allowance
Learning & Development
- Annual learning and development allowance
Informal Culture
- Globally diverse team
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Miro and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Miro
Industry
IT
Description
Miro is a visual workspace for innovation that enables distributed teams to build the next big thing.
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