CACI, INC.-FEDERAL
Senior IT Support & Service Desk Administrator (Tier 1/2)(m/w/x)
Full-timeOn-siteSenior
Stuttgart
from USD 142,200 / year
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CACACI
Senior IT Support & Service Desk Administrator - Tier 1/2(m/w/x)
Stuttgart
from USD 47,900 - 95,600 / year
Full-timeOn-siteSenior
Nejo AI Summary
Tier 1/2 support for desktop systems, VoIP, and applications, with Active Directory administration. TS/SCI clearance and CompTIA Security+ required. Unique flexible time off, robust learning resources.
Requirements
- Minimum TS/SCI clearance
- CompTIA Security+ (CE) required (IAT Level II or higher)
- Microsoft certifications (e.g., MCSA, MD-100/101/102)
- TS/SCI security clearance
- Ability to obtain TESA status
- BA/BS + 3 years specialized experience or AA/AS +5 years specialized experience or major cert + 7 years specialized experience or 11 years specialized experience
- ITIL v3 Foundation
- CompTIA A+/Network+
- Automation using Microsoft PowerShell, VBScript, or batch files
- Adaptability to changing circumstances and operational needs
- Understanding of Department of Defense Military standards
Tasks
- Provide Tier 1 and Tier 2 support for desktop systems, laptops, peripherals, VoIP devices, and applications
- Diagnose and resolve hardware, software, operating system, and network connectivity issues
- Administer user accounts and access controls using Active Directory and identity management tools
- Perform incident intake, triage, documentation, escalation, and resolution
- Handle incidents, requests, and changes according to ITIL processes and SLAs
- Apply operating system updates, security patches, and baseline software configurations
- Support enterprise infrastructure components, including servers, storage, and network devices
- Maintain accurate system, configuration, and asset documentation
- Communicate clearly with users, management, and technical teams about issue status and resolution
- Participate in shift work, including nights, weekends, and 24x7 operational coverage
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- CompTIA Security+
- Microsoft PowerShell
- VBScript
- batch files
- ITIL v3
- CompTIA A+
- CompTIA Network+
Benefits
Flexible Working
- Unique flexible time off
Learning & Development
- Robust learning resources
- Learning and development opportunities
- Continuing education
Competitive Pay
- Competitive compensation
- Financial benefits
Other Benefits
- Competitive benefits
Healthcare & Fitness
- Healthcare
- Wellness benefits
Retirement Plans
- Retirement benefits
Family Support
- Family support
More Vacation Days
- Time off benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CACI and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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CACACI
Senior IT Support & Service Desk Administrator - Tier 1/2(m/w/x)
Stuttgart
from USD 47,900 - 95,600 / year
Full-timeOn-siteSenior
Nejo AI Summary
Tier 1/2 support for desktop systems, VoIP, and applications, with Active Directory administration. TS/SCI clearance and CompTIA Security+ required. Unique flexible time off, robust learning resources.
Requirements
- Minimum TS/SCI clearance
- CompTIA Security+ (CE) required (IAT Level II or higher)
- Microsoft certifications (e.g., MCSA, MD-100/101/102)
- TS/SCI security clearance
- Ability to obtain TESA status
- BA/BS + 3 years specialized experience or AA/AS +5 years specialized experience or major cert + 7 years specialized experience or 11 years specialized experience
- ITIL v3 Foundation
- CompTIA A+/Network+
- Automation using Microsoft PowerShell, VBScript, or batch files
- Adaptability to changing circumstances and operational needs
- Understanding of Department of Defense Military standards
Tasks
- Provide Tier 1 and Tier 2 support for desktop systems, laptops, peripherals, VoIP devices, and applications
- Diagnose and resolve hardware, software, operating system, and network connectivity issues
- Administer user accounts and access controls using Active Directory and identity management tools
- Perform incident intake, triage, documentation, escalation, and resolution
- Handle incidents, requests, and changes according to ITIL processes and SLAs
- Apply operating system updates, security patches, and baseline software configurations
- Support enterprise infrastructure components, including servers, storage, and network devices
- Maintain accurate system, configuration, and asset documentation
- Communicate clearly with users, management, and technical teams about issue status and resolution
- Participate in shift work, including nights, weekends, and 24x7 operational coverage
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- CompTIA Security+
- Microsoft PowerShell
- VBScript
- batch files
- ITIL v3
- CompTIA A+
- CompTIA Network+
Benefits
Flexible Working
- Unique flexible time off
Learning & Development
- Robust learning resources
- Learning and development opportunities
- Continuing education
Competitive Pay
- Competitive compensation
- Financial benefits
Other Benefits
- Competitive benefits
Healthcare & Fitness
- Healthcare
- Wellness benefits
Retirement Plans
- Retirement benefits
Family Support
- Family support
More Vacation Days
- Time off benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CACI and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
CACI
Industry
IT
Description
The company places character and innovation at the center of everything it does.
Not a perfect match?
- CACI, INC.-FEDERAL
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