Description

In this role, you will support a complex Windows Enterprise network, ensuring optimal performance and interconnectivity for a Department of Defense Network. Your day-to-day responsibilities will include providing Tier 3 support, managing VDI solutions, and collaborating with teams to enhance system efficiency and security.

Requirements

• •Current US citizenship
• •Active DoD Secret clearance
• •Ability to obtain and maintain TS/SCI clearance
• •Bachelor's degree
• •8+ years of directly relevant experience
• •6+ years of hands-on NetApp/VMWARE vSphere/ESXI experience
• •Strong knowledge of NetApp/VMWARE concepts and best practices
• •Active DOD Secret level security clearance
• •VMware Certified Professional - Data Center Virtualization or Desktop Management
• •NetApp Certified Data Administrator
• •Microsoft Certified Azure Administrator
• •Citrix or VMware Horizon certification
• •8570 IAT Level II Baseline Certification
• •Expert knowledge of NetApp, ESXi hosts, clusters, and vSAN/NAS/backup solutions
• •Establishment of security and cyber controls
• •Senior level knowledge of Windows Server 2019 and Windows 10/11
• •Knowledge of VMWare PhotonOS
• •Strong virtual infrastructure and storage background
• •System-level troubleshooting skills
• •Organization and attention to detail
• •Eagerness to learn new technologies
• •Excellent verbal and written communication skills
• •Motivated, self-starting individual
• •Ability to work with emerging products
• •Ability to be self-directed and collaborate
• •TESA eligibility
• •Experience with Virtual Desktop Infrastructure
• •Experience with Service Now
• •Understanding of Department of Defense Military standards
• •Experience with Microsoft System Center Configuration Manager

Tasks

• •Support systems and applications on a Windows Enterprise network
• •Ensure effective operation and interconnectivity of a Department of Defense Network
• •Execute actions to correct deficiencies and improve system performance
• •Provide Tier 3 support for infrastructure design, implementation, and troubleshooting
• •Administer several hundred servers in the area of operation
• •Deliver remote support and travel to customer sites as needed
• •Manage VDI solutions, preferably VmWare Horizon
• •Follow technical guidance to maintain and evolve VDI environments
• •Identify risks and threats to VDI service delivery
• •Rapidly correct faults impacting service delivery
• •Develop and maintain VDI Virtual Apps and Desktops environments
• •Create and implement technical standards and documentation
• •Monitor processes for information systems
• •Collaborate with teams to optimize systems and drive efficiency
• •Track and report on customer experience improvements
• •Oversee Windows system administrator functions for global Active Directory
• •Communicate clearly and present ideas in a business-like manner
• •Work in dynamic environments requiring team coordination
• •Manage and monitor system resources for optimal performance
• •Perform capacity planning and implement best practices
• •Administer NetApp/VMware/CISCO systems, including installation and security hardening
• •Support automation of system administration tasks using scripting tools
• •Provide limited support for Windows and networking systems
• •Maintain all hardware and software components at vendor-supported levels
• •Maintain expert knowledge of NetApp, ESXi hosts, and backup solutions
• •Support mission-critical Continuity of Operations (COOP)
• •Develop and participate in After Action Reports (AARs)
• •Establish security and cyber controls, including STIGs and monitoring

Tools & Technologies

Benefits