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CACACI

ServiceNow Administrator - Senior(m/w/x)

Stuttgart
from USD 115,600 - 254,200 / year
Full-timeOn-siteSenior

Leading ServiceNow platform administration, developing automations, and advising government stakeholders. Extensive administration and development experience on the platform required. Direct advisory role with government clients.

Requirements

  • OCONUS travel requirement
  • Interest in continuing career in Europe
  • Interest in mission-focused environment
  • Extensive experience administering ServiceNow
  • Extensive experience developing ServiceNow
  • Experience in federal or DoD enterprise environment
  • Strong understanding of ITSM/ITIL processes
  • Hands-on expertise with core ServiceNow modules
  • Hands-on expertise with ServiceNow integrations
  • Experience with ServiceNow cloud environment
  • Experience with common ServiceNow configurations
  • Experience with Agile/Scrum methodologies
  • Experience working in a team environment
  • BA/BS degree
  • 5+ years recent specialized experience
  • TESA Eligibility
  • CompTIA Security+ certification
  • Active DoD Secret clearance
  • ServiceNow System Administrator (CSA) certification or higher (e.g., CIS-ITSM, CAD)
  • Experience with ITOM, Discovery, CMDB modeling, or integration technologies (REST, SOAP, MID Server)
  • Experience with Strategic Portfolio Management module suite
  • Experience with Strategic Portfolio Management best practices
  • Familiarity with DoD cybersecurity frameworks, RMF, STIGs, or secure development practices
  • Experience with on-premises to cloud migrations

Tasks

  • Lead ServiceNow platform administration, enhancement, and sustainment.
  • Oversee day-to-day O&M operations.
  • Ensure platform reliability, security compliance, and availability.
  • Drive development efforts for ServiceNow modules.
  • Deliver new capabilities, integrations, and workflow automations.
  • Advise government stakeholders as a senior technical expert.
  • Translate mission needs into scalable platform solutions.
  • Guide configuration management, documentation, and governance practices.
  • Maintain a secure and auditable environment.
  • Troubleshoot complex technical issues.
  • Coordinate with onsite SME teams for rapid resolution.
  • Contribute to modernization strategies, roadmaps, and architecture alignment.
  • Perform advanced ServiceNow administration, configuration, and maintenance.
  • Manage upgrades, patching, and performance tuning.
  • Develop custom applications, flows, and business rules.
  • Develop client scripts and integrations.
  • Manage platform security, ACLs, roles, and data policies.
  • Ensure compliance with DoD cybersecurity requirements.
  • Maintain and optimize ITSM, CMDB, and Change Management.
  • Maintain and optimize SPM and Service Catalog.
  • Lead testing, validation, and deployment for releases and enhancements.
  • Provide expert guidance to junior administrators and support teams.
  • Ensure adherence to best practices and DoD policies.
  • Interface with government customers.
  • Gather requirements, propose solutions, and deliver technical briefings.

Work Experience

  • 5 years

Education

  • Bachelor's degree

Languages

  • EnglishBusiness Fluent

Tools & Technologies

  • ServiceNow
  • ITSM
  • ITIL
  • Agile
  • Scrum
  • CompTIA Security+
  • CSA
  • CIS-ITSM
  • CAD
  • ITOM
  • Discovery
  • CMDB
  • REST
  • SOAP
  • MID Server
  • RMF
  • STIGs

Benefits

Learning & Development

  • Learning and development opportunities
  • Continuing education
  • Learning resources

Healthcare & Fitness

  • Healthcare benefits
  • Wellness benefits

Competitive Pay

  • Financial benefits

Retirement Plans

  • Retirement benefits

Family Support

  • Family support

More Vacation Days

  • Time off benefits

Workation & Sabbatical

  • Flexible time off
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CACI and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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