Description

As an End User Support Technician, you will be at the forefront of IT support, troubleshooting hardware and software issues, managing service requests, and ensuring a seamless user experience. This role involves everything from configuring devices to supporting infrastructure initiatives, making each day dynamic and impactful.

Requirements

• •U.S. Citizenship with ability to obtain Secret security clearance
• •Bachelor’s degree or equivalent experience
• •Five to seven years of relevant IT support experience
• •Proficiency with Windows desktop operating systems and Dell hardware platforms
• •Strong working knowledge of Microsoft Office 365, OneDrive, and Microsoft Teams
• •Solid understanding of network communications and fundamental networking principles
• •Excellent written and verbal communication skills with strong customer service orientation
• •Ability to work effectively both independently and in a team environment
• •Strong attention to detail with demonstrated analytical and problem-solving capabilities
• •Excellent time management skills and ability to manage multiple priorities
• •Proven ability to communicate effectively with end users via phone and email
• •Experience supporting conference room technologies and collaboration platforms
• •Ability to lift and carry up to 30 pounds
• •Strong organizational skills with ability to maintain a clean and orderly workspace
• •Experience supporting BitLocker and Windows Hello
• •Experience with Red Hat Enterprise Linux (RHEL), Ubuntu, and macOS environments
• •Experience with Cisco VoIP phones and Cisco Call Manager

Tasks

• •Image, configure, and troubleshoot end-user computers and hardware
• •Install, configure, and troubleshoot software applications and operating system components
• •Manage incidents and service requests from assignment to resolution
• •Repair and restore data files and decrypt inaccessible files
• •Perform data migrations and validate file and folder permissions
• •Configure, maintain, and troubleshoot multifunction devices
• •Coordinate vendor replacements and resolve communication issues
• •Configure and maintain UPS devices and batteries
• •Troubleshoot failures and plan scheduled downtime
• •Plan and execute user moves, including workstation deployment
• •Install network equipment and patch network cabling
• •Identify, analyze, and resolve network connectivity issues
• •Maintain wiring closet organization for optimal network performance
• •Support and troubleshoot physical security systems
• •Prepare obsolete IT assets for secure disposal
• •Manage stockroom inventory and conduct periodic audits
• •Document all activities in the ServiceNow ticketing system
• •Support infrastructure initiatives like site openings and migrations
• •Apply security patches and operating system upgrades
• •Support and troubleshoot mobile devices across platforms
• •Proactively identify and resolve technical issues
• •Collaborate with IT teams to resolve complex incidents
• •Plan and support local audiovisual events
• •Support acquisition and integration efforts, including network installation
• •Develop and update technical documentation and installation guides

Tools & Technologies

Benefits