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CACACI

End User Support Technician(m/w/x)

Stuttgart
from USD 142,200 / year
Full-timeOn-siteSenior
Apply now

Imaging, configuring, and troubleshooting end-user hardware and software, including data repair and migration, for secure government environments. Five to seven years of relevant experience and Secret security clearance required. Flexible time off.

Requirements

  • U.S. Citizenship with ability to obtain Secret security clearance
  • Bachelor’s degree or equivalent experience
  • Five to seven years of relevant IT support experience
  • Proficiency with Windows desktop operating systems and Dell hardware platforms
  • Strong working knowledge of Microsoft Office 365, OneDrive, and Microsoft Teams
  • Solid understanding of network communications and fundamental networking principles
  • Excellent written and verbal communication skills with strong customer service orientation
  • Ability to work effectively both independently and in a team environment
  • Strong attention to detail with demonstrated analytical and problem-solving capabilities
  • Excellent time management skills and ability to manage multiple priorities
  • Proven ability to communicate effectively with end users via phone and email
  • Experience supporting conference room technologies and collaboration platforms
  • Ability to lift and carry up to 30 pounds
  • Strong organizational skills with ability to maintain a clean and orderly workspace
  • Experience supporting BitLocker and Windows Hello
  • Experience with Red Hat Enterprise Linux (RHEL), Ubuntu, and macOS environments
  • Experience with Cisco VoIP phones and Cisco Call Manager

Tasks

  • Image, configure, and troubleshoot end-user computers and hardware
  • Install, configure, and troubleshoot software applications and operating system components
  • Manage incidents and service requests from assignment to resolution
  • Repair and restore data files and decrypt inaccessible files
  • Perform data migrations and validate file and folder permissions
  • Configure, maintain, and troubleshoot multifunction devices
  • Coordinate vendor replacements and resolve communication issues
  • Configure and maintain UPS devices and batteries
  • Troubleshoot failures and plan scheduled downtime
  • Plan and execute user moves, including workstation deployment
  • Install network equipment and patch network cabling
  • Identify, analyze, and resolve network connectivity issues
  • Maintain wiring closet organization for optimal network performance
  • Support and troubleshoot physical security systems
  • Prepare obsolete IT assets for secure disposal
  • Manage stockroom inventory and conduct periodic audits
  • Document all activities in the ServiceNow ticketing system
  • Support infrastructure initiatives like site openings and migrations
  • Apply security patches and operating system upgrades
  • Support and troubleshoot mobile devices across platforms
  • Proactively identify and resolve technical issues
  • Collaborate with IT teams to resolve complex incidents
  • Plan and support local audiovisual events
  • Support acquisition and integration efforts, including network installation
  • Develop and update technical documentation and installation guides

Work Experience

  • 5 - 7 years

Education

  • Bachelor's degree

Languages

  • English – Business Fluent

Tools & Technologies

  • Windows desktop operating systems
  • Microsoft Office 365
  • OneDrive
  • Microsoft Teams
  • BitLocker
  • Windows Hello
  • Red Hat Enterprise Linux (RHEL)
  • Ubuntu
  • macOS
  • Cisco VoIP phones
  • Cisco Call Manager

Benefits

Workation & Sabbatical

  • Flexible time off

Learning & Development

  • Robust learning resources
  • Continuing education

Healthcare & Fitness

  • Comprehensive healthcare
  • Wellness benefits

Competitive Pay

  • Financial benefits

Retirement Plans

  • Retirement support

Family Support

  • Family support

More Vacation Days

  • Time off benefits
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of CACI and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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