Description

As a Senior Director of Global Customer Experience, you will lead a dynamic team to shape marketing strategies that enhance customer engagement and ensure a consistent brand image across diverse markets, while driving initiatives that impact sustainability and animal welfare.

Requirements

• •Master’s degree in Business Administration, Marketing, Communication, or equivalent
• •Several years of relevant experience in global marketing and communication, preferably in B2C and agriculture/dairy sectors
• •5+ years of proven leadership experience with a global mindset
• •Expertise in Customer Experience Management and strategic marketing across EU and non-EU markets
• •Strong knowledge of project management, digital marketing, PR, and events
• •High affinity for new technologies and innovation in marketing and sales
• •Strong presentation and communication skills
• •Self-starter with a can-do attitude and high service orientation
• •Team player with strong collaboration skills
• •Excellent English skills; additional languages (e.g., German, Chinese, Spanish) are a plus
• •Readiness for worldwide travel

Tasks

• •Lead a global team of Marketing and Communication Managers
• •Oversee planning, budgeting, and execution of marketing campaigns
• •Align product launches with divisional and country strategies
• •Drive customer-centric marketing and communication initiatives
• •Enhance overall customer experience
• •Ensure collaboration between divisional marketing and regional teams
• •Engage with over 1,000 dealerships and stakeholders
• •Monitor marketing performance through central KPIs
• •Measure efficiency, impact, and ROI
• •Promote a consistent global brand image
• •Adapt strategies to local cultures and customer expectations
• •Foster a collaborative, high-performing team culture