Description

In this role, you will be at the forefront of customer success, guiding Mid-Market and Enterprise clients through tailored success plans while driving revenue growth. Your day-to-day responsibilities will include proactive performance reviews, strategic planning, and fostering strong relationships to enhance customer engagement.

Requirements

• •Strong background in CRM, Campaign Management, Data and Analytics, Digital, E-Commerce, or Marketing Technology Solutions
• •4+ years of experience with Mid-market / Enterprise accounts
• •Excitement to learn new AI tools and workflows
• •Experienced marketer with background in campaign management, CRM, digital marketing, data, or analytics
• •Familiarity with Marketing Automation technologies
• •Proven track record of advising customers or executing marketing strategies
• •Customer success or account management experience
• •Experience explaining software usage to end users
• •Track record of creative problem-solving
• •Comfortable discussing and supporting commercial conversations
• •Thrives in a collaborative environment
• •Excellent organizational and project management skills
• •Excellent communication skills via phone, video conference, and email
• •Curiosity and eagerness to learn
• •Adaptability to change and comfort in fast-paced environments
• •Experience with G-Suite, Gainsight, Salesforce, or similar tools
• •Fluency in German and English to business proficiency

Tasks

• •Transform workflows by integrating AI
• •Establish trust as a customer advisor for Mid-Market and Enterprise Businesses
• •Drive Net Revenue Retention by reducing churn risk
• •Identify opportunities for customer expansion and upgrades
• •Devise customized success plans based on customer goals
• •Hold customers accountable for driving action
• •Develop strategies to increase revenue through email, SMS, and digital channels
• •Proactively review customer performance and address open issues
• •Ensure consistent messaging and appropriate escalation
• •Keep customers informed about product releases and new features
• •Share customer feedback with Product and Engineering teams
• •Foster a collaborative and inclusive team environment

Tools & Technologies

Benefits