Skip to content
New Job?Nejo!

Your personal AI career agent

Back
RARail-Flow GmbH

Senior Customer Success Manager - SaaS(m/w/x)

Frankfurt am Main, Hamburg
Full-timeWith Home OfficeSenior
Apply now

Driving adoption of rail logistics SaaS for enterprise clients. Analytical mindset and B2B SaaS experience required. Hybrid work, professional development budget.

Requirements

  • 3+ years B2B SaaS Customer Success/Account Management
  • Experience with enterprise customers
  • Ability to drive adoption, value realization, renewals
  • Analytical mindset, interpret usage data
  • Translate insights into customer actions
  • Excellent stakeholder management skills
  • Highly motivated, structured, independent work
  • Strong sense of ownership
  • Strong communication, presentation, facilitation skills
  • High interpersonal sensitivity
  • Experience in transport, logistics, rail freight, intermodal, or TMS
  • Fluency in Dutch
  • Fluency in English

Tasks

  • Ensure customers realize maximum value from SaaS solutions
  • Analyze product usage across all SaaS customers
  • Assess adoption levels and customer value against benchmarks
  • Identify deviations from expected usage or value realization
  • Prioritize customers requiring proactive engagement
  • Approach customers with usage or value gaps
  • Offer guidance and targeted support to increase adoption
  • Design and deliver enablement measures like trainings
  • Take strategic ownership of key enterprise customers
  • Conduct regular in-depth reviews with key customers
  • Perform quarterly on-site or remote engagements
  • Act as feedback interface between customers and Product/Engineering
  • Translate customer insights into product roadmap input
  • Own customer health and renewal readiness
  • Track contract timelines and identify churn risks
  • Drive mitigation measures with internal teams
  • Work closely with Sales, Product, Engineering, and Support
  • Maintain customer context and usage insights in HubSpot CRM
  • Ensure transparency and consistency in CRM
  • Report on customer success and renewal outlooks

Work Experience

  • 3 years

Education

  • Bachelor's degreeOR
  • Master's degree

Languages

  • Dutch – Native
  • English – Native

Benefits

Flexible Working

  • Hybrid working options
  • Fully remote work for several weeks

Additional Allowances

  • Professional development budget

Modern Equipment

  • High-quality IT equipment

Team Events

  • Team events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Rail-Flow GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

Like this job?

Beta

Your Career Agent finds similar jobs for you every day.

Not a perfect match?

100+ Similar Jobs for youView all
  • Dataiku

    Senior Customer Success Manager(m/w/x)

    Full-timeWith HomeofficeSenior
    Frankfurt am Main
  • Systeno GmbH

    Customer Success Manager(m/w/x)

    Full-timeWith HomeofficeExperienced
    Frankfurt am Main
  • Rail-Flow GmbH

    (Junior) IT Business Analyst / Implementation Consultant(m/w/x)

    Full-timeWith HomeofficeJunior
    Frankfurt am Main, Hamburg
  • PROS Germany GmbH

    Senior Customer Success Manager(m/w/x)

    Full-timeWith HomeofficeSenior
    Frankfurt am Main
  • Rail-Flow GmbH

    Senior Sales Manager(m/w/x)

    Full-timeWith HomeofficeSenior
    Frankfurt am Main
View all 100+ similar jobs
Apply now

Nejo is an AI – results may be incomplete or contain mistakes