Senior Customer Success Manager(m/w/x)

Requirements

• BA/BS or equivalent experience (preferred)
• 7+ years experience in Customer Success, Account Management, Sales, Renewals, or Service Management/Professional Services (SaaS preferred)
• Experience in Endpoint Security, Support/Troubleshooting, Incident Response, Systems Management, or Utility Scripting
• Ability to master new concepts, technologies, and Tanium platform/modules
• Consulting and project management skills; strategic relationship building
• Tanium Certified Operator (nice to have)
• Tanium Certified Administrator (nice to have)
• Highly organized self-starter; comfort with ambiguity
• Curiosity and willingness to learn from others
• Willingness to contribute ideas for customer/Tanium goals
• Eagerness to demonstrate customer value and ROI
• Eagerness to learn technology foundations and advise on Tanium
• Strong communication and intuitive listening skills
• Professionalism, insightfulness, and values-driven approach
• Motivation to solve tough IT problems

Tasks

• Provide effective solutions to customer issues.
• Utilize technical expertise and internal resources.
• Advocate for customer needs.
• Share customer feedback with internal teams.
• Communicate customer use cases internally.
• Ensure customer success and retention.
• Conduct proactive health checks and improvement plans.
• Provide product training to customers.
• Develop and share technical best practices.
• Understand customer complexity and segmentation.
• Drive Tanium platform adoption and expansion.
• Overcome obstacles to technology implementation.
• Contribute to strategic customer plans.
• Execute strategies and tactics with the account team.
• Increase customer ROI and expand solution areas.
• Develop and maintain customer relationships.
• Align solutions with customer business needs.
• Drive customer adoption and value.
• Create customer value plans.
• Track customer actions, risks, and enhancements.
• Update internal data systems.
• Contribute to Executive Business Reviews.
• Collaborate with sales and engineering teams.
• Contribute to internal practice development.
• Drive maturity and improvement of Customer Success.

Work Experience

Education

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