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PAParametric Technology GmbH

Senior Customer Success Manager(m/w/x)

München
Full-timeOn-siteSenior
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Managing high-visibility accounts in Industrials, MedTech, and Aerospace & Defence. CAD, PLM, or ALM domain experience required. Partnership operating frameworks and stakeholder engagement for adoption and renewal.

Requirements

  • Experience with Industrials, Electronic & HighTech, MedTech, Aerospace & Defence accounts
  • Domain experience with CAD, PLM, or ALM software
  • Understanding of CAD, PLM, or ALM solution implementation
  • Well-developed oral and written communication skills
  • Ability to tailor messages for multiple audiences
  • Broad understanding of business functions and priorities
  • Ability to translate technical issues into business terms
  • Ability to translate operational issues into business value
  • Basic practical understanding of project management
  • Ability to multi-task in a matrix environment
  • Ability to coordinate activities from multiple functions
  • Integrity and trust
  • Direct and thoughtful individual
  • Presents unvarnished truth appropriately
  • Keeps confidences
  • Admits mistakes
  • Does not misrepresent self or company
  • Thrives in ambiguous environments
  • Stays cool under pressure
  • Does not become defensive or irritated
  • Holds things together during tough times
  • Organizational agility
  • Knowledgeable about how organizations work
  • Knows how to get things done through formal and informal channels
  • Expert at understanding organizational culture
  • Navigates organizations effectively
  • Builds and maintains consistent key policies, practices, and procedures
  • Bachelor's Degree or equivalent experience
  • Fluency in German (written and spoken)
  • Fluency in English (written and spoken)

Tasks

  • Work with high-visibility accounts in key industries
  • Advance PTC’s relationships with strategic customers
  • Establish and maintain partnership operating frameworks
  • Ensure stakeholder engagement for adoption and renewal
  • Collaborate with client’s executive, program, and technical teams
  • Act as a trusted advisor to client teams
  • Provide critical feedback to enhance customer experience
  • Identify market growth opportunities
  • Contribute to account team efforts
  • React to new threats and opportunities proactively
  • Manage critical adoption programs for key accounts
  • Ensure rapid and successful adoption of acquired solutions
  • Help customers realize value from PTC solutions

Work Experience

  • 6 years

Education

  • Bachelor's degree

Languages

  • German – Business Fluent
  • English – Business Fluent

Tools & Technologies

  • CAD
  • PLM
  • ALM
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parametric Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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