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MOMongoDB

Senior Customer Success Manager - German Speaking(m/w/x)

Stuttgart
Full-timeWith Home OfficeSenior
AI/ML
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Advise on advanced operational strategies for MongoDB Atlas, a globally distributed, multi-cloud database. 7-10+ years in technical customer-facing roles required. Fertility assistance, generous parental leave.

Requirements

  • 7-10+ years in technical customer-facing role
  • 4+ years accountable for customer health and revenue
  • Excellent verbal and written communication skills
  • Ability to influence technical and business outcomes
  • Ability to solve complex problems across audience types
  • Bachelor's degree in Computer Science, STEM, or equivalent technical work experience
  • Fluent German

Tasks

  • Advise on advanced operational strategies
  • Mitigate risks in complex accounts
  • Deliver cross-disciplinary solutions
  • Accelerate time-to-value for customers
  • Conduct comprehensive business reviews
  • Analyze technical health and risk
  • Translate insights into business outcomes
  • Partner with senior leaders
  • Align on mutual success plans
  • Drive account strategy development
  • Own elements of customer maturity
  • Maximize customer lifetime value
  • Manage diverse portfolio of Enterprise customers
  • Create and execute value realization strategies
  • Track progress against key outcomes
  • Provide informed business predictions
  • Identify new expansion opportunities
  • Collaborate with presales teams
  • Maintain internal system hygiene
  • Ensure accurate territory analysis
  • Leverage AI for customer engagement
  • Enhance technical solution delivery
  • Amplify customer voice within MongoDB
  • Influence product roadmap
  • Coordinate across departments
  • Connect customers with internal resources
  • Engage Executive Sponsors
  • Contribute to best practices
  • Support team growth
  • Participate in interview processes
  • Coach new hires
  • Foster knowledge-sharing

Work Experience

  • 4 years

Education

  • Bachelor's degree

Languages

  • German – Fluent

Benefits

Other Benefits

  • Employee affinity groups
  • Accommodations for individuals with disabilities

Family Support

  • Fertility assistance

Generous Parental Leave

  • Generous parental leave policy
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of MongoDB and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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