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Customer Success Manager(m/w/x)
Managing GreenLake and service-based solution engagements, advising clients on market and IT strategies at an IT enterprise solutions firm. 10+ years experience in Cloud-based solutions and multi-tier governance design knowledge required. Company car and bike/car leasing options.
Requirements
- University degree, equivalent education, or experience
- 10+ years experience in Cloud-based solutions
- Knowledge in multi-tier governance design
- Experience in large IT advisory opportunities
- Passion for technology and XaaS business
- Expertise in IT and business context
- Background in budget management
- Superior business acumen and ROI communication
- High organizational and multi-tasking skills
- Advanced leadership and coaching skills
- Excellent German and English communication skills
Tasks
- Manage substantial GreenLake and service-based solution engagements
- Interface directly with all levels of customer organizations
- Build effective business relationships alongside account executives
- Advise clients on market and IT strategies
- Identify and close up-sell and cross-sell opportunities
- Qualify complex and international business deals
- Drive GreenLake adoption and contribute to bid engagements
- Manage customer-specific services profit and loss
- Forecast revenue and operational costs
- Oversee demand and supply management for deals
- Run business governance and joint business reviews
- Ensure service delivery excellence and contractual compliance
- Maximize customer satisfaction and loyalty
- Improve financial performance through technology innovation
- Contribute to comprehensive account business plans
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Cloud-based solutions
- IT-based managed services
- XaaS
Benefits
Retirement Plans
- Pension scheme
Other Benefits
- Insurances
- Bike and car leasing
Company Vehicle
- Company car
Additional Allowances
- Fringe benefits
Flexible Working
- Flexible working time
- Hybrid workplace model
- Work-life flexibility
More Vacation Days
- 30 vacation days
Healthcare & Fitness
- Four HPE Wellness-Fridays
Generous Parental Leave
- 6-month paid parental leave
Learning & Development
- Education and training support
- Personal and professional development programs
Career Advancement
- Career development support
Diverse Work
- Diverse and dynamic work environment
Mental Health Support
- Physical, financial, emotional wellbeing support
Informal Culture
- Unconditional inclusion
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Customer Success Manager(m/w/x)
Managing GreenLake and service-based solution engagements, advising clients on market and IT strategies at an IT enterprise solutions firm. 10+ years experience in Cloud-based solutions and multi-tier governance design knowledge required. Company car and bike/car leasing options.
Requirements
- University degree, equivalent education, or experience
- 10+ years experience in Cloud-based solutions
- Knowledge in multi-tier governance design
- Experience in large IT advisory opportunities
- Passion for technology and XaaS business
- Expertise in IT and business context
- Background in budget management
- Superior business acumen and ROI communication
- High organizational and multi-tasking skills
- Advanced leadership and coaching skills
- Excellent German and English communication skills
Tasks
- Manage substantial GreenLake and service-based solution engagements
- Interface directly with all levels of customer organizations
- Build effective business relationships alongside account executives
- Advise clients on market and IT strategies
- Identify and close up-sell and cross-sell opportunities
- Qualify complex and international business deals
- Drive GreenLake adoption and contribute to bid engagements
- Manage customer-specific services profit and loss
- Forecast revenue and operational costs
- Oversee demand and supply management for deals
- Run business governance and joint business reviews
- Ensure service delivery excellence and contractual compliance
- Maximize customer satisfaction and loyalty
- Improve financial performance through technology innovation
- Contribute to comprehensive account business plans
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Cloud-based solutions
- IT-based managed services
- XaaS
Benefits
Retirement Plans
- Pension scheme
Other Benefits
- Insurances
- Bike and car leasing
Company Vehicle
- Company car
Additional Allowances
- Fringe benefits
Flexible Working
- Flexible working time
- Hybrid workplace model
- Work-life flexibility
More Vacation Days
- 30 vacation days
Healthcare & Fitness
- Four HPE Wellness-Fridays
Generous Parental Leave
- 6-month paid parental leave
Learning & Development
- Education and training support
- Personal and professional development programs
Career Advancement
- Career development support
Diverse Work
- Diverse and dynamic work environment
Mental Health Support
- Physical, financial, emotional wellbeing support
Informal Culture
- Unconditional inclusion
About the Company
Hewlett Packard Enterprise
Industry
IT
Description
Das Unternehmen ist ein führendes IT-Unternehmen, das es seinen Kunden ermöglicht, technologisch immer einen Schritt voraus zu sein.
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