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LE008 PROS Germany GmbH
3mo ago

Senior Customer Success Manager(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeSenior
AI/ML
Data Science

Description

As a Senior Customer Success Manager, you will cultivate strategic relationships with enterprise clients, guiding them to maximize the value of PROS solutions while driving account growth and ensuring customer satisfaction through proactive support and collaboration.

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Requirements

  • •Proven leadership experience in Customer Success, Professional Services, or Sales (minimum 5-7 years)
  • •Strong business acumen and strategic thinking
  • •Exceptional executive presence and communication skills
  • •Bachelor’s degree in business, computer science, engineering, math, or revenue management; MBA preferred
  • •Results-driven and highly organized
  • •Strong problem-solving and negotiation skills
  • •Proactive and self-sufficient
  • •Process-oriented and committed to continuous improvement
  • •Willingness to travel up to 50% (domestic and international)
  • •Fluency in English and German
  • •Experience using AI tools to enhance efficiency and creativity
  • •Curiosity and openness to new technologies
  • •Growth mindset and experimentation with AI capabilities
  • •Solid understanding of core AI concepts and applications
  • •Skilled in prompt engineering for AI outputs
  • •Understanding of agentic AI and workflow automation
  • •Ownership
  • •Innovation
  • •Care
  • •Clear communication and comprehension of business terminology

Education

Bachelor's degree
OR
Master's degree

Work Experience

5 - 7 years

Tasks

  • •Own and drive strategic relationships with enterprise accounts
  • •Develop and execute strategic success plans
  • •Lead high-impact Executive Business Reviews with C-level stakeholders
  • •Advocate for customers and manage escalations internally
  • •Monitor product adoption to maximize customer value
  • •Identify upsell and cross-sell opportunities for account expansion
  • •Establish relationships with executive sponsors as a strategic partner
  • •Educate customers on best practices and self-service tools
  • •Maintain a deep understanding of PROS products and services
  • •Oversee contract renewals, invoicing, and accounts receivable
  • •Collaborate with internal teams to enhance customer satisfaction

Tools & Technologies

AI tools

Languages

English – Business Fluent

German – Business Fluent

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