Eye Security
Senior Customer Success Operations and Automation Manager(m/w/x)
Full-timeWith HomeofficeSenior
Berlin
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N8n8n
Senior Customer Care Operations EMEA(m/w/x)
Berlin
Full-timeRemoteSenior
AI/ML
Nejo AI Summary
Scaling post-sales operating system for AI workflow platform, maximizing NRR. Revenue Ops/CS Ops SaaS experience required. Annual €1K learning budget, 30 days vacation.
Requirements
- Revenue Ops / CS Ops experience in SaaS
- Process design excellence
- Analytical mindset for metrics and insights
- Autonomous execution and delivery
- CRM / CS platform familiarity
- Cross-functional collaboration and alignment
- Customer advisory board setup/operation
- Experience with 'war room' operating models
- Forecasting model development/improvement
- Multi-team operational program delivery
- Existing right to work outside Germany
- English language proficiency
Tasks
- Design and scale post-sales operating system
- Maximize NRR through strategic improvements
- Own headcount planning and capacity models
- Align resources with retention and expansion goals
- Drive territory and segment design
- Support clear coverage and prioritization
- Build and improve forecasting and planning rhythms
- Increase accuracy for renewals and expansions
- Design end-to-end workflows for customer journey
- Optimize onboarding, support, renewals, and expansions
- Define and operationalize customer health scoring
- Set up scalable mechanisms for customer insight
- Translate strategy into efficient systems and automation
- Improve quality, speed, and consistency
- Partner with data and automation teams
- Enhance visibility into customer health and signals
- Drive adoption of new processes
- Ensure processes are clear and measurable
- Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
- Ensure shared goals and operating clarity
- Lead cross-functional initiatives
- Manage stakeholders effectively
- Build trust through operational rigor
- Communicate clearly and measure impact
- Potentially manage a small team
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- CRM
- Customer Success platforms
Benefits
Competitive Pay
- Equity
Retirement Plans
- 401(k) retirement plan with 4% employer match (US)
- Pension contributions (Europe)
Learning & Development
- Annual €1K learning budget
Additional Allowances
- $100 monthly open source contribution
- Unlimited AI budget
More Vacation Days
- 30 days vacation (Europe)
Other Benefits
- Public holidays
- Company-paid short-term and long-term disability insurance (US)
- Life insurance (US)
- Company transparency
Healthcare & Fitness
- Local country health benefits (Europe)
- Multiple low-premium, low-deductible medical plans (US)
- Dental coverage (US)
- Vision coverage (US)
- HSA (US)
Team Events
- Regular hackathons
- Regular off-sites
Flexible Working
- Remote-first policy
- Hybrid roles (US)
Informal Culture
- Kind culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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N8n8n
Senior Customer Care Operations EMEA(m/w/x)
Berlin
Full-timeRemoteSenior
AI/ML
Nejo AI Summary
Scaling post-sales operating system for AI workflow platform, maximizing NRR. Revenue Ops/CS Ops SaaS experience required. Annual €1K learning budget, 30 days vacation.
Requirements
- Revenue Ops / CS Ops experience in SaaS
- Process design excellence
- Analytical mindset for metrics and insights
- Autonomous execution and delivery
- CRM / CS platform familiarity
- Cross-functional collaboration and alignment
- Customer advisory board setup/operation
- Experience with 'war room' operating models
- Forecasting model development/improvement
- Multi-team operational program delivery
- Existing right to work outside Germany
- English language proficiency
Tasks
- Design and scale post-sales operating system
- Maximize NRR through strategic improvements
- Own headcount planning and capacity models
- Align resources with retention and expansion goals
- Drive territory and segment design
- Support clear coverage and prioritization
- Build and improve forecasting and planning rhythms
- Increase accuracy for renewals and expansions
- Design end-to-end workflows for customer journey
- Optimize onboarding, support, renewals, and expansions
- Define and operationalize customer health scoring
- Set up scalable mechanisms for customer insight
- Translate strategy into efficient systems and automation
- Improve quality, speed, and consistency
- Partner with data and automation teams
- Enhance visibility into customer health and signals
- Drive adoption of new processes
- Ensure processes are clear and measurable
- Partner with Customer Success, Support, Sales, Product, RevOps, Automation, and Data
- Ensure shared goals and operating clarity
- Lead cross-functional initiatives
- Manage stakeholders effectively
- Build trust through operational rigor
- Communicate clearly and measure impact
- Potentially manage a small team
Work Experience
- approx. 4 - 6 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- CRM
- Customer Success platforms
Benefits
Competitive Pay
- Equity
Retirement Plans
- 401(k) retirement plan with 4% employer match (US)
- Pension contributions (Europe)
Learning & Development
- Annual €1K learning budget
Additional Allowances
- $100 monthly open source contribution
- Unlimited AI budget
More Vacation Days
- 30 days vacation (Europe)
Other Benefits
- Public holidays
- Company-paid short-term and long-term disability insurance (US)
- Life insurance (US)
- Company transparency
Healthcare & Fitness
- Local country health benefits (Europe)
- Multiple low-premium, low-deductible medical plans (US)
- Dental coverage (US)
- Vision coverage (US)
- HSA (US)
Team Events
- Regular hackathons
- Regular off-sites
Flexible Working
- Remote-first policy
- Hybrid roles (US)
Informal Culture
- Kind culture
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
n8n
Industry
IT
Description
n8n is an open AI workflow orchestration platform that empowers technical teams to automate faster and smarter.
Not a perfect match?
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