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PAParametric Technology GmbH

Senior Cloud Service Manager(m/w/x)

München
Full-timeOn-siteSenior
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Representing PTC with major international SaaS customers, ensuring long-term satisfaction. Strong client services and account management skills required. Hybrid work, 4-week workation option.

Requirements

  • Motivation for client services and account management
  • Focus on complex project lifecycle
  • Great verbal and written presentation skills
  • Ability to create, build, and manage customer relationships
  • Analyze client needs and issues, rally internal teams for proactive actions
  • Program Management background: PMP & ITIL background or certification is a bonus
  • Background in Enterprise software implementation or support
  • Bachelor’s degree in computer science or related field
  • 5 years of experience in Cloud or SaaS client service or account management
  • Knowledge of SaaS-based and/or Cloud-based business models in software industry
  • Great communication skills in English and German (fluency required)

Tasks

  • Represent PTC with major international SaaS customers
  • Ensure long-term customer satisfaction with PTC’s SaaS offering
  • Serve as a trusted advisor and problem solver for customers
  • Advocate for customer needs internally to influence PTC’s SaaS strategy
  • Plan and execute risk mitigation strategies to retain and build customer loyalty
  • Provide insights by analyzing customer health metrics
  • Maximize customer value to drive business growth and profitability
  • Execute and oversee all PTC SaaS deliverables
  • Establish and manage governance models and Cloud Services reviews
  • Act as the main point of contact for escalations
  • Coordinate PTC eco-system resources to resolve customer issues
  • Oversee service requests and change management processes
  • Deploy repeatable processes and best practices using the Cloud Services ITIL framework
  • Identify operational risks impacting customer satisfaction
  • Define and execute mitigation plans with the account team
  • Understand customers’ business processes to optimize PTC SaaS adoption
  • Work with Delivery teams to ensure timely and quality program delivery
  • Analyze and report on customer system performance metrics
  • Assist customers with business model strategies for SaaS services

Work Experience

  • 5 years

Education

  • Bachelor's degree

Languages

  • English – Business Fluent
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Parametric Technology GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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