Planet Payment Germany GmbH
Team Lead of BD - DACH(m/w/x)
Full-timeWith HomeofficeManagement
Dortmund
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PLPlanet PMS UK LIMITED
Senior Account Manager(m/w/x)
Dortmund
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing high-value hotel customer relationships for PMS and payment solutions in CEE at global tech firm specializing in hospitality PMS. Proven track record with large hotel accounts and hospitality tech understanding required. Direct impact as primary escalation point for strategic clients.
Requirements
- Fluency in German and English
- 5+ years’ experience in key account management or customer success roles
- Proven track record managing large enterprise or strategic hotel accounts
- Deep understanding of hotel operations and hospitality technology
- Exceptional communication and negotiation skills in German and English
- Ability to handle high-pressure customer situations
- Experience with CRM systems and account planning tools
- Willingness to travel across the CEE region
- Prior experience working with hotel groups or chains
- Knowledge of property management systems, booking engines, or revenue management systems
- Familiarity with customer lifecycle management frameworks and SaaS metrics
Tasks
- Manage relationships with high-value hotel customers in the CEE region
- Drive customer retention through proactive value delivery
- Conduct regular business reviews to identify improvement opportunities
- Act as the primary escalation point for strategic customers
- Resolve issues in collaboration with support, product, and engineering teams
- Develop long-term account strategies aligned with customer goals
- Identify and execute upsell and cross-sell opportunities
- Lead renewal discussions and contract negotiations
- Collaborate with legal and finance teams on pricing strategy
- Educate customers on new features and best practices
- Act as a trusted advisor on the software’s strategic value
- Build strong relationships at all levels within customer organizations
- Provide structured feedback to product and marketing teams
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Planet PMS UK LIMITED and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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PLPlanet PMS UK LIMITED
Senior Account Manager(m/w/x)
Dortmund
Full-timeWith Home OfficeSenior
Nejo AI Summary
Managing high-value hotel customer relationships for PMS and payment solutions in CEE at global tech firm specializing in hospitality PMS. Proven track record with large hotel accounts and hospitality tech understanding required. Direct impact as primary escalation point for strategic clients.
Requirements
- Fluency in German and English
- 5+ years’ experience in key account management or customer success roles
- Proven track record managing large enterprise or strategic hotel accounts
- Deep understanding of hotel operations and hospitality technology
- Exceptional communication and negotiation skills in German and English
- Ability to handle high-pressure customer situations
- Experience with CRM systems and account planning tools
- Willingness to travel across the CEE region
- Prior experience working with hotel groups or chains
- Knowledge of property management systems, booking engines, or revenue management systems
- Familiarity with customer lifecycle management frameworks and SaaS metrics
Tasks
- Manage relationships with high-value hotel customers in the CEE region
- Drive customer retention through proactive value delivery
- Conduct regular business reviews to identify improvement opportunities
- Act as the primary escalation point for strategic customers
- Resolve issues in collaboration with support, product, and engineering teams
- Develop long-term account strategies aligned with customer goals
- Identify and execute upsell and cross-sell opportunities
- Lead renewal discussions and contract negotiations
- Collaborate with legal and finance teams on pricing strategy
- Educate customers on new features and best practices
- Act as a trusted advisor on the software’s strategic value
- Build strong relationships at all levels within customer organizations
- Provide structured feedback to product and marketing teams
Work Experience
- 5 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- Salesforce
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Planet PMS UK LIMITED and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Planet PMS UK LIMITED
Industry
Hospitality
Description
Planet is a global technology company delivering next-generation PMS and payments solutions purpose-built for the hospitality industry.
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