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ServiceNow
19d ago

Senior Account Executive(m/w/x)

Düsseldorf, München, Berlin, Hamburg, Frankfurt am Main
Full-timeWith Home OfficeSenior
AI/ML

Description

In this role, you will drive the success of ServiceNow's CRM Solutions by engaging with key accounts, developing sales strategies, and collaborating with various teams. Your day-to-day responsibilities will involve building relationships with C-suite executives and presenting innovative solutions to enhance customer experiences.

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Requirements

  • •Experience in leveraging AI in work processes
  • •Deep experience in solution sales within CRM or related fields
  • •Understanding of CRM, CX or CSM business processes
  • •Experience leading virtual or matrixed teams
  • •Ability to understand macro-level business IT needs
  • •8+ years of sales experience in complex software solutions
  • •Deep industry knowledge of Travel, Transport and Logistics
  • •Experience establishing trusted relationships with clients
  • •Ability to produce new business and negotiate deals
  • •Ability to thrive in a fast-paced environment
  • •Willingness to go above and beyond to win
  • •Ability to communicate complex issues simply
  • •Ability to forge strong business relationships
  • •Excellent communication and presentation skills

Work Experience

8 years

Tasks

  • •Oversee market success of ServiceNow's CRM Solutions
  • •Engage assigned accounts to create new business and pipeline
  • •Manage executive relationships for assigned accounts
  • •Lead and collaborate with virtual teams across various functions
  • •Develop and deploy territory resources in Travel, Transport & Logistics
  • •Create a sales strategy and regional sales plan for assigned accounts
  • •Build relationships with C-suite personas across CRM products
  • •Arrange and conduct initial discussions and position meetings with executives
  • •Collaborate with Solution Consulting to deliver product demonstrations
  • •Develop a roadmap to enhance customer experience
  • •Act as a trusted advisor on Customer Engagement & Operations roadmap
  • •Own and lead CRM opportunities while collaborating with Core Sales Teams
  • •Present CRM Workflows offering to prospects and at industry events
  • •Articulate customer success strategies to streamline presentations
  • •Qualify prospects and develop new sales opportunities
  • •Manage sales processes and close opportunities
  • •Ensure ongoing account management for customer satisfaction

Languages

German – Business Fluent

English – Business Fluent

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