Zeitgeist PS GmbH
Mitarbeiter Technischer Support(m/w/x)
Full-time/Part-timeWith HomeofficeJunior
Berlin
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AVAvaloq
SaaS AMS First Level Support Engineer(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
First-level technical support for Avaloq wealth management software via ticketing, email, and phone. 1-2 years of technical support experience required. Hybrid work with flexible hours.
Requirements
- Professional fluency in German and English
- 1-2 years of technical support or customer service management experience
- Strong troubleshooting skills
- Excellent communication, organization, and customer service skills
- Ability to work independently and as part of a team
- Proficiency in various technical tools and software
Tasks
- Answer customer questions via ticketing, email, or phone
- Troubleshoot technical problems and provide solutions
- Escalate issues to appropriate team members
- Document customer interactions and resolutions
- Stay up-to-date on software releases and features
- Collaborate with team members to improve support experience
Work Experience
- 1 - 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- technical tools
- software
Benefits
Flexible Working
- Hybrid work
- Flexible working
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avaloq and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AVAvaloq
SaaS AMS First Level Support Engineer(m/w/x)
Berlin
Full-timeWith Home OfficeJunior
Nejo AI Summary
First-level technical support for Avaloq wealth management software via ticketing, email, and phone. 1-2 years of technical support experience required. Hybrid work with flexible hours.
Requirements
- Professional fluency in German and English
- 1-2 years of technical support or customer service management experience
- Strong troubleshooting skills
- Excellent communication, organization, and customer service skills
- Ability to work independently and as part of a team
- Proficiency in various technical tools and software
Tasks
- Answer customer questions via ticketing, email, or phone
- Troubleshoot technical problems and provide solutions
- Escalate issues to appropriate team members
- Document customer interactions and resolutions
- Stay up-to-date on software releases and features
- Collaborate with team members to improve support experience
Work Experience
- 1 - 2 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- technical tools
- software
Benefits
Flexible Working
- Hybrid work
- Flexible working
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avaloq and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Avaloq
Industry
FinancialServices
Description
The company is an industry-leading provider of wealth management technology and services for financial institutions worldwide.
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