Renewals Account Manager(m/w/x)

Description

As a Renewals Account Manager, you will engage with customers to ensure timely contract renewals while maximizing value. This role involves negotiating strategies, monitoring customer health, and collaborating with teams to enhance customer relationships and drive product adoption.

Requirements

• •Ability to perform under pressure
• •Fluency in German and English
• •Team player mindset
• •Excellent customer management skills
• •Creative problem-solving skills
• •Demonstrated strong work ethic
• •Proactive approach with attention to detail
• •Excellent written and verbal communication skills
• •Growth mindset focused on customer success
• •Demonstrated success in Renewal Account Management
• •Fluency in English and German
• •Expertise with contract renewal processes
• •Deep knowledge of SaaS sales & services models
• •10-15% travel (region/territory dependent)
• •Current and unrestricted work authorization

Tasks

• •Negotiate contract renewals using sound commercial judgment
• •Develop win/win negotiation strategies to maximize contract value
• •Enhance customer relationships and value realization
• •Identify customer needs to drive on-time renewal closure
• •Spot areas for license expansion and potential renewal risks weekly
• •Maintain understanding of Sprinklr licensing models for assistance
• •Monitor customer health metrics to identify and communicate risks
• •Collaborate cross-functionally to develop risk mitigation strategies
• •Document all renewal steps in SFDC/Clari systems
• •Engage customers about renewal readiness and general needs
• •Connect with customers on multi-year contracts for continued engagement
• •Execute on Renewals Management priorities and programs
• •Create and present renewal proposals throughout the post-sales process
• •Work with Legal and Sales Operations to resolve complex issues
• •Accurately forecast using Renewal & Forecast Guidelines
• •Partner with Sales and Customer Success to review customer value achievement

Benefits