HARMAN Automotive
Regional TIER 2 People Capability Centre Team Leader(m/w/x)
Full-timeOn-siteSenior
Garching bei München, Karlsbad
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212100 Harman Becker Automotive Systems Manufacturing Kft
Regional TIER 2 People Capability Centre Team Leader(m/w/x)
Garching bei München
Full-timeOn-siteManagement
Nejo AI Summary
Overseeing complex employee lifecycle service delivery and managing Tier 2 Specialists for escalated, policy-intensive HR processes. 8–10 years HR operations/shared services experience required. Support for advanced cases and consistent process execution.
Requirements
- Expertise in employee lifecycle processes, compliance, and HR policies
- Hands-on experience with HRIS platforms (Workday, ServiceNow)
- Experience handling escalations, case investigations, policy interpretation
- Bachelor’s degree in HR, Business, or related field
- 8–10 years HR operations/shared services experience
- Experience with multi-country or distributed teams
- Strong analytical skills for data interpretation and process improvement
- Excellent communication and stakeholder management skills
- Proven leadership experience managing specialists or SMEs
- Experience implementing or enhancing ServiceNow workflows
- Experience setting up or scaling Tier 2 teams in HR shared services
- Continuous Improvement certifications (Six Sigma, LEAN, OE)
- Exposure to Works Council or regulatory consultation processes
- Willingness to travel up to 20% international
Tasks
- Oversee complex employee lifecycle service delivery
- Manage Tier 2 Specialists and Subject Matter Experts
- Support escalated, policy-intensive, and country-specific HR processes
- Ensure high-quality resolution of advanced cases
- Drive consistent process execution
- Partner with HR Business Partners, COEs, and Tier 1 teams
- Strengthen regional HR service capability
- Implement process governance and compliance management
- Promote continuous improvement and technology leverage
- Lead Tier 2 delivery across the designated region
- Oversee benefits operations
- Manage plant employee onboarding and offboarding
- Handle compliance and regulatory processes
- Manage data uploads, data management, and reporting
- Address local policy-driven exceptions
- Resolve case escalations and investigations from Tier 1
- Ensure accurate, timely, and compliant execution of advanced HR processes
- Establish and maintain Tier 2 service standards
- Adhere to country-specific policies and global HR frameworks
- Oversee complex policy and employee lifecycle case resolution
- Ensure end-to-end compliance and audit readiness
- Partner with Legal, Compliance, and COEs for policy adherence
- Support Tier 2 processes through Workday and ServiceNow
- Define and refine Tier 2 workflows and escalation pathways
- Collaborate with HR Technology for automation and workflow optimization
- Serve as a subject matter escalation point
- Ensure clear handoffs and consistent knowledge content with Tier 1
- Provide insights for policy refinement and process standardization
- Define and manage Tier 2 SLAs, KPIs, and quality metrics
- Track key performance measures
- Lead continuous improvement initiatives
- Promote operational maturity and enhance Tier 2 capabilities
- Coach and develop Tier 2 Specialists and SMEs
- Foster a culture of accountability, quality, and continuous learning
Work Experience
- 8 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Workday
- ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 2100 Harman Becker Automotive Systems Manufacturing Kft and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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212100 Harman Becker Automotive Systems Manufacturing Kft
Regional TIER 2 People Capability Centre Team Leader(m/w/x)
Garching bei München
Full-timeOn-siteManagement
Nejo AI Summary
Overseeing complex employee lifecycle service delivery and managing Tier 2 Specialists for escalated, policy-intensive HR processes. 8–10 years HR operations/shared services experience required. Support for advanced cases and consistent process execution.
Requirements
- Expertise in employee lifecycle processes, compliance, and HR policies
- Hands-on experience with HRIS platforms (Workday, ServiceNow)
- Experience handling escalations, case investigations, policy interpretation
- Bachelor’s degree in HR, Business, or related field
- 8–10 years HR operations/shared services experience
- Experience with multi-country or distributed teams
- Strong analytical skills for data interpretation and process improvement
- Excellent communication and stakeholder management skills
- Proven leadership experience managing specialists or SMEs
- Experience implementing or enhancing ServiceNow workflows
- Experience setting up or scaling Tier 2 teams in HR shared services
- Continuous Improvement certifications (Six Sigma, LEAN, OE)
- Exposure to Works Council or regulatory consultation processes
- Willingness to travel up to 20% international
Tasks
- Oversee complex employee lifecycle service delivery
- Manage Tier 2 Specialists and Subject Matter Experts
- Support escalated, policy-intensive, and country-specific HR processes
- Ensure high-quality resolution of advanced cases
- Drive consistent process execution
- Partner with HR Business Partners, COEs, and Tier 1 teams
- Strengthen regional HR service capability
- Implement process governance and compliance management
- Promote continuous improvement and technology leverage
- Lead Tier 2 delivery across the designated region
- Oversee benefits operations
- Manage plant employee onboarding and offboarding
- Handle compliance and regulatory processes
- Manage data uploads, data management, and reporting
- Address local policy-driven exceptions
- Resolve case escalations and investigations from Tier 1
- Ensure accurate, timely, and compliant execution of advanced HR processes
- Establish and maintain Tier 2 service standards
- Adhere to country-specific policies and global HR frameworks
- Oversee complex policy and employee lifecycle case resolution
- Ensure end-to-end compliance and audit readiness
- Partner with Legal, Compliance, and COEs for policy adherence
- Support Tier 2 processes through Workday and ServiceNow
- Define and refine Tier 2 workflows and escalation pathways
- Collaborate with HR Technology for automation and workflow optimization
- Serve as a subject matter escalation point
- Ensure clear handoffs and consistent knowledge content with Tier 1
- Provide insights for policy refinement and process standardization
- Define and manage Tier 2 SLAs, KPIs, and quality metrics
- Track key performance measures
- Lead continuous improvement initiatives
- Promote operational maturity and enhance Tier 2 capabilities
- Coach and develop Tier 2 Specialists and SMEs
- Foster a culture of accountability, quality, and continuous learning
Work Experience
- 8 - 10 years
Education
- Bachelor's degree
Languages
- English – Business Fluent
Tools & Technologies
- Workday
- ServiceNow
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of 2100 Harman Becker Automotive Systems Manufacturing Kft and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
2100 Harman Becker Automotive Systems Manufacturing Kft
Industry
Automotive
Description
HARMAN is a technology leader focused on innovation and teamwork, transforming tomorrow with technology.
Not a perfect match?
- HARMAN Automotive
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