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Ashby
19d ago

Product Support Specialist - EMEA(m/w/x)

Berlin
from 21,000 - 31,000 / year
Full-timeRemoteExperienced

Description

As a Product Support Specialist in EMEA, you will engage with customers to resolve complex issues and provide detailed guidance. This role also involves collaborating with the Engineering Team to enhance support processes and improve team efficiency.

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Requirements

  • •Experience with complex and evolving products
  • •Curiosity in addressing customers and creating solutions
  • •Strong problem-solving skills
  • •Keen attention to detail and empathy
  • •Ownership in finding solutions for customers
  • •Experience in B2B support for various organizations
  • •Avoidance of solving technical problems
  • •Preference for swift ticket triage
  • •Preference for supporting a quickly understood product
  • •Value for in-office culture for motivation
  • •Strong sense of ownership and principled thinking
  • •Investment in learning product details

Work Experience

approx. 1 - 4 years

Tasks

  • •Work directly with customers on support tickets
  • •Troubleshoot complex integration issues
  • •Provide detailed workflow instructions to customers
  • •Absorb and synthesize technical information from the Engineering Team
  • •Create enablement resources for the Support Team
  • •Develop workflow automation for improved team cohesion
  • •Enhance team efficacy through process improvements

Languages

English – Business Fluent

Benefits

Competitive Pay

  • •Offers equity

More Vacation Days

  • •Unlimited PTO

Generous Parental Leave

  • •Twelve weeks fully paid family leave

Modern Equipment

  • •Generous equipment budget

Additional Allowances

  • •Education budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Ashby and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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