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PL
Pliant
last mo.

Customer Support Specialist(m/w/x)

Berlin
Full-timeRemoteExperienced

Description

In this role, you will be the go-to person for resolving client issues and ensuring smooth financial operations. Your day-to-day responsibilities will involve investigating complex workflows, managing high-value accounts, and collaborating with teams to enhance service quality.

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Requirements

  • •Problem-solving skills
  • •2+ years of experience in B2B Customer Support, Operations, or Fintech
  • •Ability to suggest process improvements
  • •Experience with CRM tools (e.g. HubSpot, Zendesk, Salesforce)
  • •Comfort with technical details (APIs, Accounting Integrations)
  • •Understanding of basic financial concepts (Credit Lines, KYC, AML)
  • •Exceptional written and verbal communication skills
  • •Willingness to provide coverage on public holidays
  • •Fluency in German and English (written and spoken)

Work Experience

2 years

Tasks

  • •Provide solutions for client inquiries
  • •Investigate complex financial workflows
  • •Unblock technical issues for clients
  • •Own complex issues from start to finish
  • •Communicate clearly with clients about resolutions
  • •Investigate root causes of problems
  • •Distinguish between user and system errors
  • •Triage AML/KYC alerts and fraud flags
  • •Validate data before involving clients
  • •Manage service recovery for high-value accounts
  • •Identify friction in processes and suggest improvements
  • •Rewrite standard operating procedures (SOPs)
  • •Document technical issues and reproduce errors
  • •Submit clean bug reports to Engineering
  • •Support technical needs for specialized verticals
  • •Configure card types and spending limits for clients
  • •Troubleshoot data sync errors and provide feedback

Tools & Technologies

HubSpotZendeskSalesforce

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexibility to work remotely

Competitive Pay

  • •Attractive remuneration

Startup Environment

  • •Growing team with big responsibilities
  • •Dynamic team with ambitious goals

Diverse Work

  • •Strong exchange of knowledge

Informal Culture

  • •Flat hierarchy
  • •Relaxed professional atmosphere

Job Security

  • •Transparent communication

Career Advancement

  • •Opportunity to develop talent

Public Transport Subsidies

  • •Monthly mobility benefit

Healthcare & Fitness

  • •Wellhub Membership

Additional Allowances

  • •Company card with monthly allowance for lunches
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Pliant and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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