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Bitpanda
last mo.

Phone Support Agent(m/w/x)

Wien, Berlin
Full-timeWith Home OfficeExperienced

Description

As a Phone Support Agent, you will focus on delivering exceptional service primarily through phone interactions, while also engaging with users via tickets and live chat. This role involves collaborating with the team, analyzing feedback, and identifying ways to improve support processes, all aimed at boosting customer satisfaction.

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Requirements

  • •Experience in phone-based customer support
  • •Clear and professional communication
  • •Fluency in German (C2) and English (B2+)
  • •Ability to thrive in a dynamic environment
  • •Experience with Zendesk
  • •Interest in fintech, crypto, or financial markets

Work Experience

approx. 1 - 4 years

Tasks

  • •Provide world-class service through phone support
  • •Assist users via tickets or live chat as needed
  • •Align daily with your manager to meet targets
  • •Collaborate with the team to achieve company goals
  • •Analyze user feedback to identify product requests
  • •Share insights with internal teams for improvement
  • •Identify opportunities to streamline support processes
  • •Partner with departments to enhance customer satisfaction

Tools & Technologies

Zendesk

Languages

German – Native

English – Business Fluent

Benefits

Flexible Working

  • •Hybrid working model
  • •25 days remote work

Competitive Pay

  • •Competitive total compensation
  • •Stock option plan participation

Mental Health Support

  • •Confidential coaching and counselling
  • •Mental health resources

More Vacation Days

  • •3 additional days off

Learning & Development

  • •Unlimited access to online courses

Corporate Discounts

  • •Discounts and rewards from partners
  • •Exclusive merchandise

Generous Parental Leave

  • •8 weeks new parent leave

Additional Allowances

  • •Home office budget

Free or Subsidized Food

  • •Free onsite dining

Other Benefits

  • •Recognition and rewards for tenure

Team Events

  • •Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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