Tricentis GmbH
Technical Support Specialist(m/w/x)
Full-timeWith HomeofficeSenior
Wien
from 34,622 / year
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BIBitpanda
Phone Support Agent(m/w/x)
Wien, Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Assisting users of a wealth creation platform for crypto, stocks, and commodities via phone, chat, and tickets. Fluency in German (C2) and English (B2+) required. 25 days remote work, stock option plan participation.
Requirements
- Experience in phone-based customer support
- Clear and professional communication
- Fluency in German (C2) and English (B2+)
- Ability to thrive in a dynamic environment
- Experience with Zendesk
- Interest in fintech, crypto, or financial markets
Tasks
- Provide world-class service through phone support
- Assist users via tickets or live chat as needed
- Align daily with your manager to meet targets
- Collaborate with the team to achieve company goals
- Analyze user feedback to identify product requests
- Share insights with internal teams for improvement
- Identify opportunities to streamline support processes
- Partner with departments to enhance customer satisfaction
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Zendesk
Benefits
Flexible Working
- Hybrid working model
- 25 days remote work
Competitive Pay
- Competitive total compensation
- Stock option plan participation
Mental Health Support
- Confidential coaching and counselling
- Mental health resources
More Vacation Days
- 3 additional days off
Learning & Development
- Unlimited access to online courses
Corporate Discounts
- Discounts and rewards from partners
- Exclusive merchandise
Generous Parental Leave
- 8 weeks new parent leave
Additional Allowances
- Home office budget
Free or Subsidized Food
- Free onsite dining
Other Benefits
- Recognition and rewards for tenure
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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BIBitpanda
Phone Support Agent(m/w/x)
Wien, Berlin
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Assisting users of a wealth creation platform for crypto, stocks, and commodities via phone, chat, and tickets. Fluency in German (C2) and English (B2+) required. 25 days remote work, stock option plan participation.
Requirements
- Experience in phone-based customer support
- Clear and professional communication
- Fluency in German (C2) and English (B2+)
- Ability to thrive in a dynamic environment
- Experience with Zendesk
- Interest in fintech, crypto, or financial markets
Tasks
- Provide world-class service through phone support
- Assist users via tickets or live chat as needed
- Align daily with your manager to meet targets
- Collaborate with the team to achieve company goals
- Analyze user feedback to identify product requests
- Share insights with internal teams for improvement
- Identify opportunities to streamline support processes
- Partner with departments to enhance customer satisfaction
Work Experience
- approx. 1 - 4 years
Education
- Compulsory education
Languages
- German – Native
- English – Business Fluent
Tools & Technologies
- Zendesk
Benefits
Flexible Working
- Hybrid working model
- 25 days remote work
Competitive Pay
- Competitive total compensation
- Stock option plan participation
Mental Health Support
- Confidential coaching and counselling
- Mental health resources
More Vacation Days
- 3 additional days off
Learning & Development
- Unlimited access to online courses
Corporate Discounts
- Discounts and rewards from partners
- Exclusive merchandise
Generous Parental Leave
- 8 weeks new parent leave
Additional Allowances
- Home office budget
Free or Subsidized Food
- Free onsite dining
Other Benefits
- Recognition and rewards for tenure
Team Events
- Company events
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Bitpanda and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Bitpanda
Industry
FinancialServices
Description
The company simplifies wealth creation through a user-friendly platform for investing in cryptocurrencies, stocks, and commodities.
Not a perfect match?
- Tricentis GmbH
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Customer Support Manager(m/w/x)
Full-timeWith HomeofficeExperiencedWienfrom 2,300 / month - pidas
1st Level IT Support(m/w/x)
Full-timeWith HomeofficeExperiencedGraz, Wienfrom 2,473 - 3,063 / month - Galderma Austria
Customer Service Specialist(m/w/x)
Full-timeWith HomeofficeExperiencedWienfrom 42,400 / year