Description

As a Customer Service Specialist, you will play a vital role in ensuring customer satisfaction by managing inquiries, processing orders, and building strong relationships. Your day-to-day responsibilities will involve collaborating with various departments to enhance the overall customer experience.

Requirements

• •Professional level of education
• •Fluency in English and German
• •Proven experience in Customer Service Management
• •Strong organization and time management skills
• •First-rate problem-solving ability and conflict resolution skills
• •Effective teamwork skills
• •Analytical mindset for data-driven decision-making
• •Business acumen in customer service management
• •Dedication to exceptional customer service

Tasks

• •Manage communication channels for customer inquiries and complaints
• •Handle inbound and outbound customer sales and service
• •Process and manage orders and product returns
• •Ensure on-time delivery and address order processing irregularities
• •Maintain customer data and conduct debtor control
• •Respond to customer complaints and escalate issues as needed
• •Allocate medical questions for cosmetics and prescription products
• •Build and maintain strong customer relationships through excellent service
• •Document customer interactions and transactions accurately
• •Stay updated on product knowledge for accurate customer information
• •Collaborate with other departments to enhance customer experience
• •Attend training sessions and meetings as required
• •Initiate process changes to improve customer care
• •Oversee the Alpine Customer Service region in the manager's absence

Benefits