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EU
Eucalyptus
21d ago

Patient Support Specialist(m/w/x)

Berlin
Full-timeWith Home OfficeJunior

Description

As a Patient Support Specialist, you will engage with patients and healthcare professionals to ensure smooth consultation flows and timely order deliveries. This role involves addressing patient concerns, managing community interactions, and contributing to process improvements while adapting to the dynamic needs of the company.

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Requirements

  • •Bi-lingual in German and English
  • •1-2 years of experience in customer support, hospitality, sales, or customer-facing role
  • •German fluent, English minimum B2
  • •Strong written and verbal communication skills
  • •Empathy, reliability, caring, strong problem-solving skills
  • •Skilled with computers or experience with CX software
  • •Drawn to fast-paced working environments
  • •Fast learner and independent problem solver
  • •Experience at a start-up is a plus

Work Experience

1 - 2 years

Tasks

  • •Onboard new patients
  • •Proactively resolve patient tickets
  • •Make outbound calls to patients
  • •Collaborate with pharmacy, nurses, and prescribers
  • •Ensure timely delivery of patient orders
  • •Gather and share patient sentiment
  • •Escalate issues and fix bugs
  • •Support process documentation maintenance
  • •Manage the Facebook community
  • •Approve community members and post weekly updates
  • •Adapt to changing needs and take on new responsibilities

Tools & Technologies

Google SuiteZendesk

Languages

German – Business Fluent

English – Business Fluent

Benefits

More Vacation Days

  • •25 days of annual leave
  • •3 days of professional development leave

Healthcare & Fitness

  • •Wellness allowance

Workation & Sabbatical

  • •3 weeks of work-from-anywhere

Competitive Pay

  • •Equity for everyone

Learning & Development

  • •Annual learning budgets

Mentorship & Coaching

  • •Peer shadowing

Informal Culture

  • •Global knowledge-sharing culture
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