Urban Sports Club
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin, Köln
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AS
AssentManager of Customer Success(m/w/x)
Berlin
Full-timeTemporary contractWith Home OfficeManagement
Green Job
Description
You lead the Customer Success team, focusing on operations, team development, and customer satisfaction. Your role includes managing transitions, setting goals, and collaborating with various departments to improve service delivery.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Fluency in English and German
- •5-8 years of experience in customer success
- •Minimum two years experience mentoring teams
- •Strategic and business-minded thinker
- •Strong team player and collaborator
- •Excellent time management and organizational skills
Work Experience
5 - 8 years
Tasks
- •Manage daily operations of the Customer Success team.
- •Recruit, coach, and mentor Customer Success Managers.
- •Plan and manage transitions of customer accounts.
- •Review and develop CSMs through performance management.
- •Promote a collaborative and service-oriented work culture.
- •Guide collaboration with remote international teams.
- •Support customer escalations with account team members.
- •Establish clear goals for the Customer Success team.
- •Provide feedback to senior management on team needs.
- •Track and report on key performance indicators.
- •Advocate for alignment on special projects.
- •Stay updated on regulatory changes for compliance.
- •Collaborate on process improvements with other teams.
Languages
German – Business Fluent
English – Business Fluent
Benefits
More Vacation Days
- •Vacation time increases with tenure
Other Benefits
- •Comprehensive benefits packages
- •Life leave days
Competitive Pay
- •Competitive base salary
Bonuses & Incentives
- •Corporate bonus program
Retirement Plans
- •Retirement savings options
Learning & Development
- •Professional development days
Flexible Working
- •Flexible work options
Social Impact
- •Volunteer days
- •Opportunities for corporate giving
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Assent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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AS
AssentManager of Customer Success(m/w/x)
Berlin
Full-timeTemporary contractWith Home OfficeManagement
Green Job
New Job?Nejo!
The AI Job Search Engine
Description
You lead the Customer Success team, focusing on operations, team development, and customer satisfaction. Your role includes managing transitions, setting goals, and collaborating with various departments to improve service delivery.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Fluency in English and German
- •5-8 years of experience in customer success
- •Minimum two years experience mentoring teams
- •Strategic and business-minded thinker
- •Strong team player and collaborator
- •Excellent time management and organizational skills
Work Experience
5 - 8 years
Tasks
- •Manage daily operations of the Customer Success team.
- •Recruit, coach, and mentor Customer Success Managers.
- •Plan and manage transitions of customer accounts.
- •Review and develop CSMs through performance management.
- •Promote a collaborative and service-oriented work culture.
- •Guide collaboration with remote international teams.
- •Support customer escalations with account team members.
- •Establish clear goals for the Customer Success team.
- •Provide feedback to senior management on team needs.
- •Track and report on key performance indicators.
- •Advocate for alignment on special projects.
- •Stay updated on regulatory changes for compliance.
- •Collaborate on process improvements with other teams.
Languages
German – Business Fluent
English – Business Fluent
Benefits
More Vacation Days
- •Vacation time increases with tenure
Other Benefits
- •Comprehensive benefits packages
- •Life leave days
Competitive Pay
- •Competitive base salary
Bonuses & Incentives
- •Corporate bonus program
Retirement Plans
- •Retirement savings options
Learning & Development
- •Professional development days
Flexible Working
- •Flexible work options
Social Impact
- •Volunteer days
- •Opportunities for corporate giving
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Assent and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Assent
Industry
IT
Description
Assent is the leading solution for supply chain sustainability, trusted by top-tier manufacturers. With a $350 million funding and a mission to drive sustainability, they are poised for significant growth and seek talented individuals to join their team.
Not a perfect match?
- Urban Sports Club
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