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MA
Mastercard
28d ago

Manager, Customer Success(m/w/x)

Frankfurt am Main
Full-timeOn-siteExperienced

Description

As a Regional Customer Success Manager, you will build strong partnerships with customers to ensure they maximize the value of Mastercard products. Your role involves identifying growth opportunities, developing training resources, and translating technical solutions to enhance customer satisfaction.

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Requirements

  • •Skill in leveraging insights from market analysis
  • •Knowledge of payments technology or cybersecurity
  • •Experience using tools for data analytics and business intelligence
  • •Ability to translate complex technical capabilities into solutions
  • •Proficient in analyzing customer metrics
  • •Successful track record of identifying opportunities for customers
  • •Experience in creative thinking and innovative solutions
  • •Enthusiasm for working in a diverse high performing team
  • •Advanced experience with technology and financial services
  • •English and German language skills

Work Experience

approx. 1 - 4 years

Tasks

  • •Cultivate strong customer partnerships
  • •Manage customer health and value realization
  • •Identify optimization opportunities for customers
  • •Articulate key performance indicators and insights
  • •Leverage Mastercard Services to achieve customer goals
  • •Identify opportunities for additional Mastercard products
  • •Evaluate business models and partnerships for viability
  • •Develop training materials and customer-facing playbooks
  • •Translate technical capabilities into customer-centric solutions
  • •Gather and report customer feedback on product gaps

Languages

English – Business Fluent

German – Business Fluent

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