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NOGE Nasdaq Germany GmbH
2mo ago

Lead - Client Success Manager, FinTech(m/w/x)

Frankfurt am Main
Full-timeWith Home OfficeSenior

Description

In this role, you will be the key liaison for European customers, ensuring that their strategic goals are met while collaborating with internal teams. Your focus will be on enhancing customer satisfaction and driving the adoption of Nasdaq's FinTech services.

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Requirements

  • •Extensive expertise in Customer Success, Account Management, or Professional Services
  • •Proficiency in English and German with outstanding communication skills
  • •Hands-on experience in Customer Success platforms (Salesforce, Planhat, Gainsight, Power BI, ChurnZero)
  • •Strong eye for business with diplomacy and consensus-building
  • •Proactivity and results-oriented mindset
  • •Degree or equivalent experience
  • •Experience in capital markets, FinTech, or regulated industry

Education

Bachelor's degree

Work Experience

approx. 4 - 6 years

Tasks

  • •Serve as the primary contact for customers in Europe
  • •Ensure alignment with customers' strategic goals
  • •Coordinate Nasdaq FinTech services with internal teams
  • •Manage relationships and mitigate risks
  • •Address critical issues for customers
  • •Lead executive business reviews and meetings
  • •Oversee projects and identify upsell opportunities
  • •Handle partner concerns effectively
  • •Promote Nasdaq’s engagement model
  • •Build strong partner relationships
  • •Drive improvements in customer satisfaction
  • •Enhance Customer Success services based on customer needs
  • •Accelerate customer adoption growth

Tools & Technologies

SalesforcePlanhatGainsightPower BIChurnZero

Languages

English – Business Fluent

German – Business Fluent

Benefits

Competitive Pay

  • •Competitive base salary
  • •Annual equity grant
  • •Employee Stock Purchase Plan offering discounted company shares

Bonuses & Incentives

  • •Annual bonus

Retirement Plans

  • •Pension Plan

Healthcare & Fitness

  • •Private insurance

Workation & Sabbatical

  • •Work from (almost) anywhere – up to 20 days/year

Mental Health Support

  • •24/7 mental health support for you and your family

Mentorship & Coaching

  • •Global mentoring program

Learning & Development

  • •Unlimited access to e-learning platforms
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of NOGE Nasdaq Germany GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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