Kundenberater(m/w/x)

Description

As a customer advisor, you will be the go-to person for clients, offering personalized support and addressing their needs. Your role involves ensuring satisfaction, managing inquiries, and collaborating with teams to resolve complex issues.

Requirements

• •Completed commercial training or comparable qualification
• •Enjoyment of active customer contact and persuasive in consultations
• •Ideally professional experience in a customer-facing position
• •Customer satisfaction as a top priority
• •Enjoyment of working with people and adaptability to diverse needs
• •High service and customer orientation
• •Competent appearance and good communication skills in spoken and written form
• •Solution-oriented work and teamwork skills
• •Willingness to acquire new knowledge for digital services
• •Proficient use of MS Office, SAP, and willingness to learn new systems
• •Willingness to travel

Tasks

• •Provide personal and phone consultations to customers
• •Ensure customer satisfaction to support client retention
• •Conduct customer visits at various locations
• •Manage customer inquiries and complaints effectively
• •Oversee the handling of customer issues
• •Resolve complex customer matters in collaboration with other departments

Tools & Technologies

Benefits