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AVAvomind

Key Account & Professional Services Manager - Procurement Software(m/w/x)

Mülheim an der Ruhr
Full-timeWith Home OfficeExperienced
AI/ML
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Managing procurement software accounts, specifying change requests, and coordinating with delivery teams. Fluent German and strong ownership required. Hybrid work with flexible role and individual development.

Requirements

  • Fluent German, written and spoken
  • Solid English
  • Strong ownership
  • Structured working style
  • Reliable stakeholder communication
  • High-level technical understanding
  • Understanding of modern software architectures
  • Understanding of integration patterns and data flows
  • Comfortable collaborating with Engineering
  • Practical use of AI tools
  • Experience with procurement processes
  • Ability to read simple diagrams/models
  • Ability to read SQL result sets
  • Exposure to on-prem customer environments

Tasks

  • Manage a portfolio of existing customers
  • Build strong customer relationships
  • Specify change requests
  • Coordinate with Delivery teams
  • Conduct customer-facing demos
  • Lead customer workshops
  • Serve as liaison between customers and Engineering
  • Clarify functional and technical details with Engineering
  • Review technical specifications for clarity
  • Create high-level architecture diagrams
  • Develop data flow diagrams
  • Design API sequence diagrams
  • Run presales demonstrations
  • Facilitate enablement workshops
  • Create user guides and how-tos
  • Manage customer tickets and escalations
  • Prioritize support issues
  • Set customer expectations
  • Communicate status updates transparently
  • Support account expansion
  • Maintain a personal forecast pipeline
  • Provide internal status updates
  • Write clear specifications
  • Create decision notes
  • Prepare handovers for Delivery teams

Work Experience

  • 2 years

Education

  • Vocational certificationOR
  • Bachelor's degreeOR
  • Master's degree

Languages

  • German – Native
  • English – Business Fluent

Tools & Technologies

  • Jira
  • Confluence
  • MS Office
  • SQL
  • AI tools

Benefits

Flexible Working

  • Hybrid work
  • Flexible role

Learning & Development

  • Individual development
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Avomind and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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