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SESeven Senders

Key Account Manager(m/w/x)

Berlin
Full-timeWith Home OfficeExperienced

Strategic account management for cross-border parcel delivery platform, focusing on high-growth e-commerce clients. Complex commercial relationship management and logistics/e-commerce expertise required. Company lunches twice monthly, corporate benefits platform.

Requirements

  • Experience managing complex commercial relationships, especially with high-growth e-commerce customers
  • Deep understanding of logistics, supply chain, and e-commerce
  • Academic degree or equivalent qualification in business, logistics, or transportation
  • Strong affinity for numbers and data analysis, prioritization, and stakeholder presentation
  • Proficiency in German and English (C1 or above), excellent storytelling and client relationship building

Tasks

  • Manage key e-commerce accounts strategically
  • Foster accountability for client relationships
  • Monitor profit and loss aspects
  • Ensure SLA adherence
  • Monitor KPI variances
  • Evaluate customer satisfaction
  • Provide accurate internal reporting
  • Identify cross-selling opportunities
  • Lead upselling opportunities
  • Develop sustainable client relationships
  • Build trust-based client relationships
  • Achieve high customer satisfaction

Work Experience

  • approx. 1 - 4 years

Education

  • Vocational certificationOR
  • Bachelor's degree

Languages

  • GermanBusiness Fluent
  • EnglishBusiness Fluent

Benefits

Free or Subsidized Food

  • Company lunches twice per month

Corporate Discounts

  • Corporate benefits platform

Learning & Development

  • German language courses

Sustainability Focus

  • Green initiatives
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Seven Senders and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.

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