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PL
Pliant
5d ago

Junior Customer Success Manager - France(m/w/x)

Berlin
Full-timeWith Home OfficeJunior

Description

You will drive growth in the French market by guiding customers through onboarding and implementation, while building the strong relationships and advocacy needed to ensure their long-term success.

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Requirements

  • Two years customer-focused experience and onboarding passion
  • Strong organizational skills and attention to detail
  • Ability to thrive in fast-paced environments
  • Goal-orientation and track record of achieving targets
  • Adaptability to customer needs and industry trends
  • Proactive mindset and task ownership
  • Advantageous experience in Fintech, finance, or travel
  • Experience with Hubspot as a plus
  • Fluent French and English

Education

High school diploma

Tasks

  • Onboard small and medium customers
  • Onboard customers of the company's partners
  • Assist in implementing customer solutions
  • Provide guidance throughout the implementation process
  • Build strong relationships to foster loyalty
  • Identify and capitalize on upsell opportunities
  • Collaborate with Business Development on growth
  • Monitor customer metrics regularly
  • Respond to customer dissatisfaction or challenges
  • Advocate for customer feedback in product development
  • Maintain accurate records in CRM systems
  • Conduct regular check-ins and review meetings

Tools & Technologies

Hubspot

Languages

FrenchBusiness Fluent

EnglishBusiness Fluent

Benefits

Career Advancement

  • Career development and progression

Other Benefits

  • Knowledge exchange and excellence

Competitive Pay

  • Attractive remuneration

Modern Equipment

  • Choice of Windows or Mac

Informal Culture

  • Flat hierarchy
  • Relaxed, professional atmosphere

Job Security

  • Transparent communication

Flexible Working

  • Flexible and remote work

Additional Allowances

  • Monthly allowance company card
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Pliant and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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