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Focused Energy
7d ago

IT Support Specialist(m/w/x)

Darmstadt
Full-timeOn-siteExperienced

Description

You will ensure the company's teams stay connected and secure by resolving technical issues and managing infrastructure projects across the Darmstadt and Berlin offices.

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Requirements

  • •3–5 years IT support experience
  • •Customer service and communication skills
  • •Proactive, solution-oriented mindset
  • •Understanding of networking and security
  • •Familiarity with Microsoft 365 environments
  • •Interest in expanding technical knowledge
  • •Experience with scripting and automation
  • •Comfortable in international team environments
  • •Ability to follow established procedures
  • •Ability to work onsite
  • •Willingness to travel for setup

Tasks

  • •Provide onsite and remote technical support
  • •Troubleshoot Windows and macOS hardware and software
  • •Resolve connectivity and network issues
  • •Manage account setup and access provisioning
  • •Coordinate employee onboarding and offboarding activities
  • •Image, configure, and track IT inventory
  • •Maintain internal support documentation and FAQs
  • •Escalate complex issues to senior staff
  • •Deploy Microsoft 365 and Box collaboration tools
  • •Execute device patching and MFA setup
  • •Perform security access reviews
  • •Support cloud migration and system rollouts
  • •Deliver high-quality, cross-functional support experiences

Tools & Technologies

Microsoft 365AtlassianBox

Languages

English – Business Fluent

German – Basic

Benefits

Bonuses & Incentives

  • •Incentive compensation

Competitive Pay

  • •Equity
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Focused Energy and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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