OMMAX
IT Support Specialist(m/w/x)
Full-timeWith HomeofficeJunior
München, Berlin, Hamburg
New Job?Nejo!
The AI Job Search Engine
US
Usercentrics GmbHIT Support Specialist(m/w/x)
München
Full-timeWith Home OfficeExperienced
Description
You will ensure global teams stay productive by resolving technical issues and managing essential tools. From onboarding new hires to optimizing IT infrastructure, your work keeps the systems running smoothly.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in 1st/2nd level IT support
- •Support experience with SaaS Cloud tools
- •3+ years experience or similar studies
- •Experience supporting MacOS and Windows
- •Good listening skills
- •Ability to learn new technologies quickly
- •Understanding of SLAs and ticket closures
- •Excellent service sense and positive spirit
- •Strong organization and priority management
Education
Bachelor's degree
Work Experience
3 years
Tasks
- •Provide technical support for global and remote users
- •Diagnose and resolve software, hardware, and networking issues
- •Manage productivity and security tools like Google Workspace and Slack
- •Administer Atlassian Suite, Intune, AD, and Asset Management
- •Handle incidents and service requests within SLA
- •Onboard new employees with HR and hiring managers
- •Manage automation tools for the onboarding process
- •Maintain and support global internal IT infrastructure
- •Operate and improve the IT inventory and ticketing systems
- •Track and coordinate license allocation with stakeholders
- •Develop documentation and the IT knowledge base
- •Communicate tool updates and usage guidelines to users
Tools & Technologies
SaaS Cloud toolsGoogle WorkspaceMacOSWindows
Languages
English – Business Fluent
Benefits
Flexible Working
- •Flexible working hours
- •Hybrid working
Workation & Sabbatical
- •Workcation possibility
- •90-day European workcation
Team Events
- •Regular team events
- •Team buildings
- •Happy hours
- •Parties and get togethers
Additional Allowances
- •Personal development budget
- •800 EUR annual development budget
- •Milestone gifts
Learning & Development
- •Job-related language courses
- •350 EUR annual language courses
Healthcare & Fitness
- •Online yoga sessions
Mental Health Support
- •Headspace App
Free or Subsidized Food
- •Company covered breakfasts and lunches
Snacks & Drinks
- •Office snacks and fruits
- •Office coffee and drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Usercentrics GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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Usercentrics GmbHIT Support Specialist(m/w/x)
München
Full-timeWith Home OfficeExperienced
New Job?Nejo!
The AI Job Search Engine
Description
You will ensure global teams stay productive by resolving technical issues and managing essential tools. From onboarding new hires to optimizing IT infrastructure, your work keeps the systems running smoothly.
Let AI find the perfect jobs for you!
Upload your CV and Nejo AI will find matching job offers for you.
Requirements
- •Experience in 1st/2nd level IT support
- •Support experience with SaaS Cloud tools
- •3+ years experience or similar studies
- •Experience supporting MacOS and Windows
- •Good listening skills
- •Ability to learn new technologies quickly
- •Understanding of SLAs and ticket closures
- •Excellent service sense and positive spirit
- •Strong organization and priority management
Education
Bachelor's degree
Work Experience
3 years
Tasks
- •Provide technical support for global and remote users
- •Diagnose and resolve software, hardware, and networking issues
- •Manage productivity and security tools like Google Workspace and Slack
- •Administer Atlassian Suite, Intune, AD, and Asset Management
- •Handle incidents and service requests within SLA
- •Onboard new employees with HR and hiring managers
- •Manage automation tools for the onboarding process
- •Maintain and support global internal IT infrastructure
- •Operate and improve the IT inventory and ticketing systems
- •Track and coordinate license allocation with stakeholders
- •Develop documentation and the IT knowledge base
- •Communicate tool updates and usage guidelines to users
Tools & Technologies
SaaS Cloud toolsGoogle WorkspaceMacOSWindows
Languages
English – Business Fluent
Benefits
Flexible Working
- •Flexible working hours
- •Hybrid working
Workation & Sabbatical
- •Workcation possibility
- •90-day European workcation
Team Events
- •Regular team events
- •Team buildings
- •Happy hours
- •Parties and get togethers
Additional Allowances
- •Personal development budget
- •800 EUR annual development budget
- •Milestone gifts
Learning & Development
- •Job-related language courses
- •350 EUR annual language courses
Healthcare & Fitness
- •Online yoga sessions
Mental Health Support
- •Headspace App
Free or Subsidized Food
- •Company covered breakfasts and lunches
Snacks & Drinks
- •Office snacks and fruits
- •Office coffee and drinks
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Usercentrics GmbH and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Usercentrics GmbH
Industry
IT
Description
Usercentrics is a global leader in data privacy and privacy-led marketing solutions, empowering a thriving digital ecosystem.
Not a perfect match?
- OMMAX
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