WG SYSTEMS e.K.
Fachinformatiker als IT-Support-Spezialist - User Help Desk(m/w/x)
Full-timeOn-siteExperienced
Berlin
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1st and 2nd level IT support for fintech company, resolving hardware, software, and system issues. Proactive, service-oriented IT professional with strong analytical skills required. Free lunch, juices, fruit, and yearly training budget.
Requirements
- Proactive and service-oriented IT professional
- Enjoys solving technical issues
- Enjoys supporting colleagues
- Strong analytical thinking
- Excellent communication skills
- Structured way of working
- At least 3 years of IT Support experience
- At least 3 years of Service Desk experience
- At least 3 years of End-User Support experience
- Strong knowledge of Windows environments
- Strong knowledge of endpoint management
- Experience with ticketing systems
- Experience with incident management processes
- Troubleshooting hardware issues
- Troubleshooting software issues
- Troubleshooting basic network issues
- Strong analytical skills
- Strong problem-solving skills
- Clear communication in English
- Professional communication in English
- Experience with Microsoft 365
- Experience with Active Directory
- Experience with mobile device management tools
- Exposure to ITIL processes
- ITIL certifications
- Experience in financial services
- Experience in fast-paced environments
Tasks
- Provide 1st and 2nd level IT support
- Resolve hardware, software, and system issues
- Manage service requests and incidents
- Prioritize and track tickets
- Troubleshoot technical issues independently
- Escalate issues to vendors or specialists
- Install and configure workstations
- Maintain laptops and peripherals
- Manage IT asset inventory
- Track IT asset lifecycle
- Document incidents and solutions
- Maintain system configurations
- Administer client-server infrastructure
- Manage Entra ID, Active Directory, Intune, Microsoft 365
- Standardize workplace setups
- Optimize IT processes
- Evaluate IT hardware and software
- Procure IT solutions
- Guide IT team members
- Support Application Managers
- Identify recurring issues
- Propose system improvements
- Enhance support workflows
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Windows
- Microsoft 365
- Active Directory
Benefits
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Fresh juices and fruit
Additional Allowances
- Yearly training budget
Team Events
- Team trips
- Social activities
Informal Culture
- Relaxed and informal working environment
Corporate Discounts
- Discounted Urban Sports Club membership
Retirement Plans
- Company pension scheme contribution
Learning & Development
- 50% covered German courses
- 50% covered English courses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of LYNX and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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1st and 2nd level IT support for fintech company, resolving hardware, software, and system issues. Proactive, service-oriented IT professional with strong analytical skills required. Free lunch, juices, fruit, and yearly training budget.
Requirements
- Proactive and service-oriented IT professional
- Enjoys solving technical issues
- Enjoys supporting colleagues
- Strong analytical thinking
- Excellent communication skills
- Structured way of working
- At least 3 years of IT Support experience
- At least 3 years of Service Desk experience
- At least 3 years of End-User Support experience
- Strong knowledge of Windows environments
- Strong knowledge of endpoint management
- Experience with ticketing systems
- Experience with incident management processes
- Troubleshooting hardware issues
- Troubleshooting software issues
- Troubleshooting basic network issues
- Strong analytical skills
- Strong problem-solving skills
- Clear communication in English
- Professional communication in English
- Experience with Microsoft 365
- Experience with Active Directory
- Experience with mobile device management tools
- Exposure to ITIL processes
- ITIL certifications
- Experience in financial services
- Experience in fast-paced environments
Tasks
- Provide 1st and 2nd level IT support
- Resolve hardware, software, and system issues
- Manage service requests and incidents
- Prioritize and track tickets
- Troubleshoot technical issues independently
- Escalate issues to vendors or specialists
- Install and configure workstations
- Maintain laptops and peripherals
- Manage IT asset inventory
- Track IT asset lifecycle
- Document incidents and solutions
- Maintain system configurations
- Administer client-server infrastructure
- Manage Entra ID, Active Directory, Intune, Microsoft 365
- Standardize workplace setups
- Optimize IT processes
- Evaluate IT hardware and software
- Procure IT solutions
- Guide IT team members
- Support Application Managers
- Identify recurring issues
- Propose system improvements
- Enhance support workflows
Work Experience
- 3 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Business Fluent
- German – Basic
Tools & Technologies
- Windows
- Microsoft 365
- Active Directory
Benefits
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Fresh juices and fruit
Additional Allowances
- Yearly training budget
Team Events
- Team trips
- Social activities
Informal Culture
- Relaxed and informal working environment
Corporate Discounts
- Discounted Urban Sports Club membership
Retirement Plans
- Company pension scheme contribution
Learning & Development
- 50% covered German courses
- 50% covered English courses
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of LYNX and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
LYNX
Industry
FinancialServices
Description
LYNX helps you invest in yourself.
Not a perfect match?
- WG SYSTEMS e.K.
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