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Ottobock SE & Co. KGaA
2mo ago

IT Service Owner Infrastructure(m/w/x)

Berlin, Duderstadt
Full-timeWith Home OfficeExperienced

Description

In this role, you will oversee the quality and development of IT services in the Digital Workplace, ensuring stable operations and seamless user experiences while driving innovation and managing service delivery costs.

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Requirements

  • •University degree in Computer Science, Business Informatics, or comparable field
  • •Several years of experience in Digital Workplace environment
  • •Knowledge in Virtualization, Telephony, Microsoft Copilot, and Domain Management
  • •Experience in implementation, operation, and continuous improvement of global IT services
  • •Solid knowledge of IT service management processes (e.g., ITIL), contract and provider management, and financial topics
  • •Clear and effective communication in German and English
  • •Enjoyment of teamwork and working with international stakeholders

Education

Bachelor's degree

Work Experience

approx. 1 - 4 years

Tasks

  • •Take end-to-end responsibility for Digital Workplace services
  • •Define and measure service quality using clear KPIs
  • •Derive targeted improvement measures based on KPIs
  • •Manage external service providers to ensure stable operations
  • •Define contractual and operational frameworks, including SLAs
  • •Make decisions on target technical architecture in collaboration with teams
  • •Monitor and optimize service delivery costs
  • •Plan budgets and shape global cost allocation models
  • •Observe market trends to identify innovation opportunities
  • •Plan and coordinate technical and organizational transformation activities
  • •Collaborate with other IT Service Owners to define interfaces

Languages

German – Business Fluent

English – Business Fluent

Benefits

Flexible Working

  • •Flexible and family-friendly working time models

Bonuses & Incentives

  • •Attractive compensation including bonus

More Vacation Days

  • •30 days of vacation

Learning & Development

  • •Individual development and training opportunities

Informal Culture

  • •Open company culture
  • •Exciting international work environment

Team Events

  • •Regular team events

Corporate Discounts

  • •Corporate benefits

Healthcare & Fitness

  • •Health management offerings

Other Benefits

  • •Many additional advantages
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