Delos Cloud
IT Change Manager(m/w/x)
Full-time/Part-timeWith HomeofficeExperienced
Berlin
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DEDelos Cloud
IT Change Manager(m/w/x)
Berlin
Full-time, Part-timeWith Home OfficeExperienced
Nejo AI Summary
ITIL-based process development for a sovereign cloud platform serving the German public sector. Professional experience in ITSM tool management and change impact assessment required. Flexible work environment with extensive home office options.
Requirements
- Degree in informatics, computer science, business administration or comparable field
- Professional experience in IT change, service, or process management
- Knowledge of ITIL based change and service management processes
- Practical experience with common ITSM tools
- Ideally proven by ITIL or similar certification
- Experience in modelling, analyzing, and optimizing IT processes
- Use of KPIs and data for improvement measures
- Strong analytical and conceptual skills
- Structured, solution-oriented way of working
- Ability to balance process governance with implementation
- Excellent communication and moderation skills
- Confidence in dealing with stakeholders across all levels
- Capability of leading CAB and workshop formats
- Fluency in both German and English
Tasks
- Develop the ITIL-based change management process
- Manage change requests from intake to implementation
- Conduct impact assessments for change requests
- Perform post-implementation reviews to minimize risk
- Plan and coordinate the cross-service change calendar
- Identify change conflicts and dependencies
- Orchestrate releases and maintenance windows
- Collaborate with project, operations, and sales teams
- Define and document end-to-end support processes
- Optimize workflows for standardization and automation
- Establish process roles and KPIs
- Prepare and chair the Change Advisory Board
- Lead governance bodies for transparent decision-making
- Document risks, approvals, and rollback plans
- Maintain accurate test plans and outcomes
- Measure and report on change performance
- Track success rates and lead times
- Drive continuous process optimization initiatives
- Advise teams on applying change standards
- Promote a culture of structured change
- Consult on compliance and audit topics
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ServiceNow
- Jira Service Management
- ITIL
- BPMN
- DevOps
Benefits
Competitive Pay
- Competitive salary
- Share participation options
Corporate Discounts
- Employee discounts and vouchers
Flexible Working
- Flexible work environment
- Working from home flexibility
- Working time account
Career Advancement
- Excellent development opportunities
Workation & Sabbatical
- Flexible time-off models
Public Transport Subsidies
- Flexible mobility programs
Company Vehicle
- Company car policy
Other Benefits
- JobRad
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free water and coffee
Healthcare & Fitness
- Outdoor sports activities
Retirement Plans
- Company pension plan
Startup Environment
- Intense onboarding
Mentorship & Coaching
- Personal buddy
Informal Culture
- Culture of inclusion
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delos Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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DEDelos Cloud
IT Change Manager(m/w/x)
Berlin
Full-time, Part-timeWith Home OfficeExperienced
Nejo AI Summary
ITIL-based process development for a sovereign cloud platform serving the German public sector. Professional experience in ITSM tool management and change impact assessment required. Flexible work environment with extensive home office options.
Requirements
- Degree in informatics, computer science, business administration or comparable field
- Professional experience in IT change, service, or process management
- Knowledge of ITIL based change and service management processes
- Practical experience with common ITSM tools
- Ideally proven by ITIL or similar certification
- Experience in modelling, analyzing, and optimizing IT processes
- Use of KPIs and data for improvement measures
- Strong analytical and conceptual skills
- Structured, solution-oriented way of working
- Ability to balance process governance with implementation
- Excellent communication and moderation skills
- Confidence in dealing with stakeholders across all levels
- Capability of leading CAB and workshop formats
- Fluency in both German and English
Tasks
- Develop the ITIL-based change management process
- Manage change requests from intake to implementation
- Conduct impact assessments for change requests
- Perform post-implementation reviews to minimize risk
- Plan and coordinate the cross-service change calendar
- Identify change conflicts and dependencies
- Orchestrate releases and maintenance windows
- Collaborate with project, operations, and sales teams
- Define and document end-to-end support processes
- Optimize workflows for standardization and automation
- Establish process roles and KPIs
- Prepare and chair the Change Advisory Board
- Lead governance bodies for transparent decision-making
- Document risks, approvals, and rollback plans
- Maintain accurate test plans and outcomes
- Measure and report on change performance
- Track success rates and lead times
- Drive continuous process optimization initiatives
- Advise teams on applying change standards
- Promote a culture of structured change
- Consult on compliance and audit topics
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- ServiceNow
- Jira Service Management
- ITIL
- BPMN
- DevOps
Benefits
Competitive Pay
- Competitive salary
- Share participation options
Corporate Discounts
- Employee discounts and vouchers
Flexible Working
- Flexible work environment
- Working from home flexibility
- Working time account
Career Advancement
- Excellent development opportunities
Workation & Sabbatical
- Flexible time-off models
Public Transport Subsidies
- Flexible mobility programs
Company Vehicle
- Company car policy
Other Benefits
- JobRad
Free or Subsidized Food
- Free lunch
Snacks & Drinks
- Free water and coffee
Healthcare & Fitness
- Outdoor sports activities
Retirement Plans
- Company pension plan
Startup Environment
- Intense onboarding
Mentorship & Coaching
- Personal buddy
Informal Culture
- Culture of inclusion
Ergonomic Workplace
- Accessibility accommodations
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Delos Cloud and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Delos Cloud
Industry
IT
Description
Das Unternehmen bietet eine sichere Cloud-Plattform für die Digitalisierung des Öffentlichen Diensts in Deutschland.
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