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IT Service Delivery Manager(m/w/x)
1st and 2nd level support for device management solutions, including hardware/software troubleshooting and purchasing at IT solutions provider. Completed IT training or degree, plus initial user support experience required. Flexible working hours, home office options.
Requirements
- Abgeschlossene IT-Ausbildung oder IT-Studium
- Erste Erfahrungen im User-Support
- Kommunikationsstärke und sicheres Auftreten
- Selbständige und strukturierte Arbeitsweise
- Hohe Affinität für digitale Trends
- Sehr gute Englisch- und Deutschkenntnisse (B2)
- Serviceorientierung und Belastbarkeit
- IT-Kenntnisse in MacOS und Windows
- Zuverlässigkeit und Teamarbeit
- Kenntnisse in Microsoft Office 365
Tasks
- Provide 1st and 2nd level support to users.
- Process and document support requests via Helpdesk.
- Analyze and resolve technical issues in hardware and software.
- Create documentation and process manuals.
- Purchase IT hardware and software.
- Assist with inventory management of new components.
- Manage employee onboarding and offboarding.
- Set up new workstations, user profiles, and systems.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MacOS
- Windows
- Microsoft Office 365
Benefits
Job Security
- Sicherer und moderner Arbeitsplatz
Flexible Working
- Flexible Arbeitszeiten
- Home-Office Möglichkeiten
Startup Environment
- Kleines und dynamisches Team
Competitive Pay
- Attraktive Verdienstmöglichkeiten
Learning & Development
- Schulungen und Trainings
Snacks & Drinks
- Kostenlose Snacks und Getränke
Team Events
- Firmen Events
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IT Service Delivery Manager(m/w/x)
1st and 2nd level support for device management solutions, including hardware/software troubleshooting and purchasing at IT solutions provider. Completed IT training or degree, plus initial user support experience required. Flexible working hours, home office options.
Requirements
- Abgeschlossene IT-Ausbildung oder IT-Studium
- Erste Erfahrungen im User-Support
- Kommunikationsstärke und sicheres Auftreten
- Selbständige und strukturierte Arbeitsweise
- Hohe Affinität für digitale Trends
- Sehr gute Englisch- und Deutschkenntnisse (B2)
- Serviceorientierung und Belastbarkeit
- IT-Kenntnisse in MacOS und Windows
- Zuverlässigkeit und Teamarbeit
- Kenntnisse in Microsoft Office 365
Tasks
- Provide 1st and 2nd level support to users.
- Process and document support requests via Helpdesk.
- Analyze and resolve technical issues in hardware and software.
- Create documentation and process manuals.
- Purchase IT hardware and software.
- Assist with inventory management of new components.
- Manage employee onboarding and offboarding.
- Set up new workstations, user profiles, and systems.
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degree
Languages
- German – Business Fluent
- English – Business Fluent
Tools & Technologies
- MacOS
- Windows
- Microsoft Office 365
Benefits
Job Security
- Sicherer und moderner Arbeitsplatz
Flexible Working
- Flexible Arbeitszeiten
- Home-Office Möglichkeiten
Startup Environment
- Kleines und dynamisches Team
Competitive Pay
- Attraktive Verdienstmöglichkeiten
Learning & Development
- Schulungen und Trainings
Snacks & Drinks
- Kostenlose Snacks und Getränke
Team Events
- Firmen Events
About the Company
IT am Main GmbH
Industry
IT
Description
The company specializes in device management solutions and custom IT solutions, working closely with customers to develop innovative services.
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