NTT DATA
Senior Manager Service Management(m/w/x)
Full-timeWith HomeofficeManagement
Düsseldorf
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INIntersnack IT KG
IT Service Delivery Manager – Network and Security(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing IT vendor performance and SLA fulfillment for a large food group. Vendor governance and ITIL-based service management experience required. Modern IT infrastructure environment.
Requirements
- Extensive IT background
- Experience in vendor governance
- Strong understanding of ITIL-based service management
- Familiarity with infrastructure security operations and network technologies
- Proven experience in service capacity planning
- Analytical mindset
- Excellent communication and stakeholder management skills
- Relevant certifications such as ITIL Foundation, PRINCE2/PMP, or Azure/AWS Cloud
- Ability to work effectively in a complex, collaborative matrix environment
- Strong command of spoken and written English
- Occasional travel of up to 30%
- Valid work and residence permit for non-EU applicants
Tasks
- Act as the primary contact between IT vendors and internal stakeholders
- Lead structured vendor performance reviews
- Monitor SLA fulfillment and document service performance
- Facilitate regular service review meetings with vendors and internal teams
- Ensure service providers adhere to technology standards and roadmaps
- Oversee IT service continuity and disaster recovery plans
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Basic
Tools & Technologies
- ITIL
- PRINCE2
- PMP
- Azure
- AWS
Benefits
Snacks & Drinks
- Beverages provided
- Snacks provided
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intersnack IT KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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INIntersnack IT KG
IT Service Delivery Manager – Network and Security(m/w/x)
Düsseldorf
Full-timeWith Home OfficeExperienced
Nejo AI Summary
Managing IT vendor performance and SLA fulfillment for a large food group. Vendor governance and ITIL-based service management experience required. Modern IT infrastructure environment.
Requirements
- Extensive IT background
- Experience in vendor governance
- Strong understanding of ITIL-based service management
- Familiarity with infrastructure security operations and network technologies
- Proven experience in service capacity planning
- Analytical mindset
- Excellent communication and stakeholder management skills
- Relevant certifications such as ITIL Foundation, PRINCE2/PMP, or Azure/AWS Cloud
- Ability to work effectively in a complex, collaborative matrix environment
- Strong command of spoken and written English
- Occasional travel of up to 30%
- Valid work and residence permit for non-EU applicants
Tasks
- Act as the primary contact between IT vendors and internal stakeholders
- Lead structured vendor performance reviews
- Monitor SLA fulfillment and document service performance
- Facilitate regular service review meetings with vendors and internal teams
- Ensure service providers adhere to technology standards and roadmaps
- Oversee IT service continuity and disaster recovery plans
Work Experience
- approx. 1 - 4 years
Education
- Vocational certificationOR
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
- German – Basic
Tools & Technologies
- ITIL
- PRINCE2
- PMP
- Azure
- AWS
Benefits
Snacks & Drinks
- Beverages provided
- Snacks provided
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of Intersnack IT KG and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
About the Company
Intersnack IT KG
Industry
Food
Description
Intersnack IT KG provides group-wide IT services for Intersnack Group, supporting its business strategy with a modern IT infrastructure.
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