High Touch Customer Success Manager - EMEA(m/w/x)

Description

You will drive hiring excellence by managing implementations and fostering deep product adoption for a diverse portfolio of customers, ensuring they gain maximum value from the company's platform.

Requirements

• •Two years B2B SaaS customer success experience
• •Experience managing mid-market customers and ARR
• •Experience with cross-functional stakeholder collaboration
• •Product and industry expertise
• •Curiosity for technically complex products
• •Mastery of clear, jargon-free communication
• •Strong listening and customer advocacy skills
• •Effective prioritization of varied customer books
• •Aptitude for technical details and workflows
• •Passion for teaching and knowledge sharing
• •Focus on renewals and process scaling
• •Detail-oriented approach to CRM and follow-ups
• •Ability to move fast using technology
• •Commitment to continuous process improvement
• •Data-driven approach to work improvement
• •Recruiting or hiring experience (advantageous)
• •Interest in managing defined customer touchpoints
• •Motivation by commercial goals and compensation
• •Willingness to handle granular technical tasks

Tasks

• •Manage four to eight week implementations
• •Train customers through tailored product walkthroughs
• •Support product adoption and long-term retention
• •Develop relationships across broad stakeholder groups
• •Collaborate with Sales, Marketing, Product, and Operations
• •Explain complex technical concepts in simple terms
• •Provide customer feedback to internal product teams
• •Prioritize a book of 60+ varied customers
• •Navigate advanced configurations and data workflows
• •Create complex reports and offer approval workflows
• •Craft repeatable processes for scalable growth
• •Maintain crisp follow-up and real-time CRM updates
• •Leverage technology to maximize operational efficiency
• •Analyze data to improve work performance
• •Act as a trusted advisor for recruiting excellence

Tools & Technologies

Benefits