Didomi
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperienced
Berlin
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N8n8n
Customer Success Manager - High Touch(m/w/x)
Berlin
Full-timeRemoteExperienced
AI/ML
Nejo AI Summary
Customer success for strategic accounts, ensuring adoption of n8n AI workflow orchestration platform. Workflow building skills in n8n or similar tools required. Equity ownership, 30 days vacation.
Requirements
- Customer Success experience managing a book of business
- Curiosity and intelligence in understanding customer motivations
- Technical ability to build workflows in n8n or similar tools
- Commercial acumen in driving upsells and cross-sells
- Strong soft skills in building customer relationships
- Experience in process design for CS tooling and automations
- Technical background with technical stakeholders
- Enterprise experience working with large customers in SaaS
- Growth mindset with adaptability and coachability
Tasks
- Own a book of business for strategic customers
- Ensure successful onboarding and effective adoption of n8n
- Conduct kick-off calls, QBRs, and renewals with professionalism
- Proactively address challenges and manage escalations
- Maintain strong communication with customers
- Build and optimize playbooks and workflows for customer engagement
- Design processes and programs to enhance customer success delivery
- Share insights and best practices to improve team performance
- Identify upsell and cross-sell opportunities for expansion and renewal
- Collaborate with Account Executives on account plans for customer growth
- Contribute to maintaining enterprise NRR of approximately 120%
- Partner with Support, Solutions Engineering, and Product to resolve customer issues
- Provide structured feedback to product teams for roadmap priorities
- Lead or contribute to cross-functional projects to enhance customer experience
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- n8n
Benefits
Competitive Pay
- Competitive compensation
- Equity ownership
More Vacation Days
- 30 days of vacation
Healthcare & Fitness
- Comprehensive medical plans
Retirement Plans
- 401(k) retirement plan
Other Benefits
- Disability insurance
- Life and AD&D coverage
Learning & Development
- €1K annual learning budget
Flexible Working
- Remote work
Additional Allowances
- $100 monthly for projects
- Unlimited AI budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
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N8n8n
Customer Success Manager - High Touch(m/w/x)
Berlin
Full-timeRemoteExperienced
AI/ML
Nejo AI Summary
Customer success for strategic accounts, ensuring adoption of n8n AI workflow orchestration platform. Workflow building skills in n8n or similar tools required. Equity ownership, 30 days vacation.
Requirements
- Customer Success experience managing a book of business
- Curiosity and intelligence in understanding customer motivations
- Technical ability to build workflows in n8n or similar tools
- Commercial acumen in driving upsells and cross-sells
- Strong soft skills in building customer relationships
- Experience in process design for CS tooling and automations
- Technical background with technical stakeholders
- Enterprise experience working with large customers in SaaS
- Growth mindset with adaptability and coachability
Tasks
- Own a book of business for strategic customers
- Ensure successful onboarding and effective adoption of n8n
- Conduct kick-off calls, QBRs, and renewals with professionalism
- Proactively address challenges and manage escalations
- Maintain strong communication with customers
- Build and optimize playbooks and workflows for customer engagement
- Design processes and programs to enhance customer success delivery
- Share insights and best practices to improve team performance
- Identify upsell and cross-sell opportunities for expansion and renewal
- Collaborate with Account Executives on account plans for customer growth
- Contribute to maintaining enterprise NRR of approximately 120%
- Partner with Support, Solutions Engineering, and Product to resolve customer issues
- Provide structured feedback to product teams for roadmap priorities
- Lead or contribute to cross-functional projects to enhance customer experience
Work Experience
- approx. 1 - 4 years
Education
- Bachelor's degreeOR
- Master's degree
Languages
- English – Native
Tools & Technologies
- n8n
Benefits
Competitive Pay
- Competitive compensation
- Equity ownership
More Vacation Days
- 30 days of vacation
Healthcare & Fitness
- Comprehensive medical plans
Retirement Plans
- 401(k) retirement plan
Other Benefits
- Disability insurance
- Life and AD&D coverage
Learning & Development
- €1K annual learning budget
Flexible Working
- Remote work
Additional Allowances
- $100 monthly for projects
- Unlimited AI budget
Find the original job posting in its most current version here. Nejo automatically captured this job from the website of n8n and processed the information on Nejo with the help of AI for you. Despite careful analysis, some information may be incomplete or inaccurate. Please always verify all details in the original posting! Content and copyrights of the original posting belong to the advertising company.
Like this job?
BetaYour Career Agent finds similar jobs for you every day.
About the Company
n8n
Industry
IT
Description
n8n is an open AI workflow orchestration platform that empowers technical teams to automate faster and smarter.
Not a perfect match?
- Didomi
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Doinstruct
Customer Success Manager - Mid-Market(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin - Mercanis
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeManagementBerlin - deskbird
Senior Customer Success Manager(m/w/x)
Full-timeWith HomeofficeSeniorMünchen, Berlin - Moss
Customer Success Manager(m/w/x)
Full-timeWith HomeofficeExperiencedBerlin