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Eucalyptus
last mo.

Head of Operations(m/w/x)

Berlin
Full-timeWith Home OfficeSenior
AI/ML

Description

In this strategic leadership role, you will drive operational excellence across Germany, ensuring a seamless patient experience and optimizing clinical and supply chain operations. Your focus will be on building high-performance teams and enhancing systems to support growth while maintaining quality and care.

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Requirements

  • •5-8 years of experience in high-growth environments
  • •Experience scaling teams and operations in consumer-facing, regulated or tech-enabled health environment
  • •Fluency in German and English (written and spoken)
  • •Experience building and scaling high-performance teams
  • •Creative problem-solving skills
  • •Data-driven operational skills
  • •World-class communication skills
  • •Execution-first mindset
  • •Ownership mentality
  • •Ability to empower a team
  • •Relentless ambition
  • •Bias for action
  • •Calmness in chaotic environments
  • •Curiosity and problem exploration

Work Experience

5 - 8 years

Tasks

  • •Orchestrate a seamless patient experience from sign-up to medication management
  • •Champion the voice of the patient to improve satisfaction metrics
  • •Ensure safe, compliant, and timely prescription care for every patient
  • •Optimize clinical systems, protocols, and audits for better patient safety
  • •Guarantee timely and accurate prescription dispensing and delivery
  • •Collaborate on procurement strategy for generic medications and new partners
  • •Architect systems for day-to-day operations across HR, Finance, Legal, and Commercial
  • •Build workflows and tools to enhance clarity and accountability on KPIs
  • •Coordinate strategy planning, OKRs, and leadership meetings to drive performance
  • •Recruit and develop high-impact leaders in Germany
  • •Ensure delivery against all agreed SLAs and metrics for operational capabilities
  • •Drive team focus and motivation through rituals, reporting, and updates
  • •Lead and coach direct reports and support the leadership team's development
  • •Set improvement ambitions through process optimization and AI-enabled service delivery

Languages

German – Business Fluent

English – Business Fluent

Benefits

Workation & Sabbatical

  • •3 weeks of work-from-anywhere

Competitive Pay

  • •Equity for everyone

Learning & Development

  • •Annual learning budgets

Additional Allowances

  • •3 days of professional development leave

Mentorship & Coaching

  • •Peer shadowing

Informal Culture

  • •Global knowledge-sharing culture

Healthcare & Fitness

  • •Wellness allowance
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